Everytime I try to download the uverse live player, the page says "check firewall settings or connect directly to the router using a network cable. I have disabled my firewall...no go. connected directly to the router and disabled my firewall, still won't load and i get the same message. I've tried it on my laptop running win 7 with ie ver 11, latest java, firewall disabled, and hardwired to the router. it still won't load. I have also tried it on my DELL venue pro 11 using win 8 from both the ie app and running from the desktop with the firewall disabled and it still won't load. i keep getting the same message "check my firewall settings or connect directly to the router. nothing works. I can watch live programs no problem. I am a uverse subscriber. any ideas?