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Live player won't load with Win 7, or Win 8

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Live player won't load with Win 7, or Win 8

Everytime I try to download the uverse live player, the page says "check firewall settings or connect directly to the router using a network cable. I have disabled my firewall...no go.  connected directly to the router and disabled my firewall, still won't load and i get the same message.  I've tried it on my laptop running win 7 with ie ver 11, latest java, firewall disabled, and hardwired to the router.  it still won't load.  I have also tried it on my DELL venue pro 11 using win 8 from both the ie app and running from the desktop with the firewall disabled and it still won't load.  i keep getting the same message "check my firewall settings or connect directly to the router.  nothing works.  I can watch live programs no problem.  I am a uverse subscriber.  any ideas?

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Re: Live player won't load with Win 7, or Win 8

I get that with internet explorer as well, try Chrome or Firefox browsers.  

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