07-23-2014 9:16 PM
What exactly is line conditioning? I had an appointment to get UVerse installed last week, but the installer never showed up. I called once and had no luck, and the latest was that the engineers had to do "line conditioning". I told the rep if UVerse is not available to me, just let me know. She assured me that it is available, but they needed to do line conditioning first to my "premise". She gave no estimated time, which leads me to believe it will be a long wait. I have been receiving post cards that say I can get it.
So here's my question - if work is needed prior to me getting the service, wouldn't that mean that it is not yet available?
Also, how long do these things usually take? I would love to have the service, but will go with other options if I have an extended wait ahead of me.
07-24-2014 12:23 AM
07-24-2014 9:05 AM
Thank you for your response. One other question - when you mention video subscriptions - do you mean that I may be able to get the internet and phone only prior to them getting the TV-appropriate lines up and running?
07-24-2014 9:25 AM
MT may be doing an install or repair, So I will try to start on your answer -
Video internet and phone can work at greater distances than TV, so there may be distant areas that cannot include TV. But, if it is a TV supported area. TV, internet and voice all ride the same broadband signal and full service would be installled together as ordered.
Is that what you are asking?
07-24-2014 9:49 AM
You can do that. I have seen some posts about it. I believe that there are at least two downsides -
TV is what they want you to buy ( especially as a bundle with the other services), so the perks come with TV. Perks like lower price & free install.
Also, you would have to buy an RG for internet service. When you add TV you will get a new RG that you rent. So, any install charges & the cost of the RG are lost. There may even be another install charge on the TV.
There may be others, but, that would be enough for me to make every effort to install my full service on one install.
07-24-2014 9:58 AM
Thank you. I think I will try to wait a while to see if the issue gets resolved. I would definitely prefer to have the entire package.