nclonghorn - Did you try the laptop & xbox really close to the Netgear. I ask because I just had a very similar experience.
I have the att sold model because the 3801 was not reaching where I needed it. It works fine on the ipad. Just tried it on a laptop & the laptop did not see the network. But, it did connect very close to the extender.
When I first installed it, It seemed to create an extension network that I signed on to. But, now I do not see that.
Whatever it is, I believe the att model will not work any different & will not trigger any different level of support. Maybe try netgear forums or support.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.