09-09-2013 4:26 AM
Hi, I'm new to U-verse. I have the phone and internet service. The service seems fine, but I notice that randomly my internet seed will slow down massively. I reboot the RG and everything returns to normal for days or weeks...then I see the crawling again and I have to reboot the RG.
I had U-verse come out, but the new box they gave me does exactly the same as the old box. Is there a known software or firmware bug? It's not that big a deal in that a reboot of the RG only takes a couple of minutes, but I was wondering f it's a known issue?
09-09-2013 4:59 AM
09-11-2013 5:09 AM
I guess it is a known bug. I have to reboot my RG every day to keep the connectivity speed where it should be. It's not an issue for regular browsing, but if I want to download a movie or something of that nature, I have to remember to reboot the RG prior to attempting that download.
09-11-2013 5:31 AM
09-11-2013 5:38 PM
I have been on the phone for hours with them. Now they are sending a tech out on Friday because they say that there is a line quality issue. if they don't resolve it on Friday, they can take their crappy equipment with them. I'm done. They gave me a $40 credit for my inconvenience though. I thank them for that.
09-14-2013 12:10 PM
I did this, and I was contacted promptly by a guy who was keen to see my issue resolved. He checked my account and saw that I had a tech scheduled to come out between 4 and 8pm yesterday.
The tech was at my house at 4:15pm. I gave him the history involved with my issue, and he then set about looking for solutions beyond that which had already been tried remotely. He identified a cabling pair problem, and he replaced the necessary cables.
Since then, my internet connection has been performing very well. I am not seeing any crawling or freezing, and my test download speed is now 11.2 instead of a fluctuating number between 0.25 a number less than 5.0
So, thanks to all who assisted me. Much appreciated.
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