01-13-2014 10:40 AM
01-13-2014 10:42 AM
Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
They should be able to help you out.
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01-14-2014 9:35 AM
Just wanted to let you know that we received your private message and one of our managers will contact you as soon as possible to help.
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01-14-2014 4:41 PM
Unfortunately it does appear you were given false information. With that price of $39.95 you would get 6 Mbps with the VOIP 200. Also unfortunately there wouldn't be any way to waive the installation fee. At the most that fee could have been broken up over 3 months. Also, out of curiosity, what are you trying to watch that streams 3D? I'm assuming you meant HD, but if there is something out there that streams 3D, I'd be curious as to what it is.
01-20-2014 12:51 AM
01-20-2014 12:55 AM
01-20-2014 7:25 AM
I completely understand your frustration. Have you had a chance to follow the link in Dmitriy's post and send us a private message? If not, I strongly encourage you to do so as soon as you can.
This is not the same customer care you may have worked with over the phone. This team is dedicated to handling escalations here on the forums, and they will work very hard to find an acceptable resolution.
In the meantime, feel free to message me with any other questions or concerns.
01-20-2014 5:35 PM
Unfortunately it seems so. I do apologize that you were given misinformation.
01-20-2014 7:34 PM
I was also promised the installation fees would be waived. I actually installed the equipment myself!!! Still received a bill for this!!!! They keep telling me over the phone that I do not owe installation fees, but they still keep sending me a bill for this!
I went through this for years with ATT through my home phone and cell phone service. I cannot tell you how relieved I was to cancel those services and my life has been soooo much more peaceful without having to spend 5 hours a week on the phone with ATT trying to get them to live up to their promises and trying to figure out what all the extra charges on my bill were for.
This happened about every other month until I finally wised up and switched service. Everything was fine until I got U-verse internet services. Now I'm having to deal with the lies again! Already, right from the start, my bill was triple the amount I agreed upon. I even have recordings of AT&T agents lying about the service amount.
How can AT&T keep getting away with lying to customers over and over again with no consequences? If everyone would just cancel their service with AT&T and switch to another provider, they might get the message.
01-21-2014 9:51 AM
Thanks for your post. It sounds like you may be having some billing issues. If that's the case, we would appreciate the opportunity to help. Please send us a private message by clicking here so we can get this straightened out for you. I completely understand your frustration, and I apologize for any miscommunication.
If you send us a message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, please feel free to message me with any other questions or concerns!
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