Is it normal to wait over an hour for someone to help me with billing question?
Dear AT&T Commuity,
I am hoping someone can help me. I spoke to AT&T rep on January 11th and was promised adjustments to my billing. I attempted to call custome service today and I have been transferred to 3 ppl already in 1 hour and 4 mins so far (I can even show you the screen shot proving how long it has been). I am still waiting as I am writing this post. I am soooo frustrated as I feel like a ball be tossed from represtative to the next. Please let me know if anyone can help as I am beyond disappointed at customer service.
Re: Is it normal to wait over an hour for someone to help me with billing question?
Thanks for posting. I'm sorry to hear about your recent U-verse billing issues. We would be happy to review your account and make any necessary changes, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, please feel free to message me with any other questions or concerns!