02-15-2014 5:10 PM - edited 02-15-2014 5:14 PM
First off I know these threads are a dime a dozen so I'm trying to be as prepared as possible. I've scoured over the google results for the last few weeks in hopes that the brutal weather we've been having might be a major reason I'm having issues that would clear up on their own.
The internet portion of my U450 plan is the Max Turbo is advertised at 24/3 but I've yet to peak over a 11.2 in the month I've had it during my testing portions.
Full resolution through imgur. http://imgur.com/86NH8cE
The image posted above was taken after a few minutes after having a complete power cycle of the supplied hardware. The AT&T Speedtest mirrors that of SpeakEasy and Speedtest.
Your Speed Result:
Download Speed: 10885 kbps (1360.6 KB/sec transfer rate)
Upload Speed: 2915 kbps (364.4 KB/sec transfer rate)
The tests were performed with both TV's that have a box configured turned off and having not been turned on prior or post test.
The system I'm running shouldn't be causing an issue but for completion sake it's a custom rig running Windows 8 with an i7 4670k.
While I'm aware there's always room for error when it comes to speed I was under the impression I'd at least be getting in the 18-24 range under optimal conditions. Having a newly constructed home the Technician seemed to have little issue getting to what needed to be done. Aside from the internet the TV has had no issues save for the DVR pause function often being "unavailable". I'm not sure if that's directly related or not.
I've not had DSL in over a decade and AT&T was one of my only option after relocating from Michigan to Arkansas. Given the wide range of networks broadcasting their hardware it seems to be a favorable choice among those living in this area. Is there something I'm missing or that could be wrong?
I'll gladly provide more details if need be but I'd like to be prepared with all available option and information in the event this requires a call to customer support.
02-15-2014 8:58 PM
02-17-2014 10:41 AM
Thanks for the reply. The testing was done using the supplied hardware by AT&T and was tested both wireless and wired. Results were nearly identical in testing.
Both machines currently being fed the wifi signal are running less than 15 feet from the access point. It's worth noting that despite having had Cable prior to this I was always within +/- 10% of my targeted speed.
I'm not too familiar with the hardware that AT&T uses and adopted a mentality after moving that if it's not broke I won't fix it. I have a nice Wireless-N router just sitting here that I've not bothered to configure as I wasn't sure it there would be issues using 3rd party products with the supplied hardware. A pattern I've noticed is that as the day moves on the speed gets slower - much like you'd expect a cable line to be when traffic picks up. I'll move from 10 megs down to around 5 as the evening approches. A full cycle will often fix the issue for awhile but it's a once a day thing it seems.
The DVR aspect is hit and miss it seems. A quick power cycle (hold down reset button) solves the issue but it seems to appear at random. For example I couldn't pause at any point during the Super Bowl but since that time it will happen randomly once every few days until a cycle is performed.
I apologize for the server selection during speedtests. I often let the site dictate based on ping which is why I provided the AT&T test as well as to make sure all aspects were covered.
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