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Internet problems


Internet problems

First off I have had nothing but troubles with AT&T from the beginning. On the day of install I came home from work with no working internet or cable. Annoying but, I gave them the benefit of the doubt and called them back as something was wrong and needed to be fixed. The AT&T tech came out and worked on the cable and it worked for a few hours and was out again. This went on for a few days on for a few hours and off for a few hours until I had the day off of work to have the AT&T tech come out once again. He worked on the cable for a few hours working on the box outside, replacing the cables, modem & phone line connector. He then says to me "your internet is to fast at 18MGPS and keeps crashing the system and the cable and internet stops working. So we are going to have to change your internet speed to 12MGPS" ??????. So I am guessing he changed my account and hopefuly adjusted my bill to the new speed but, I have not received that communication. Even now the internet and cable goes out every day off and on. Its annoying and I will be canceling condsidering I cant have fast cable and a premium TV paction. I just need to now how much the cancelation fee is. I started about two months ago and I am greatly dissapointed. I also do a internet speed check every day and I am running at a 4.8 MGPS maximum but I am paying for 12 MGPS. The internet is slow and I can barely even type this without my internet disconnecting. I am not impressed with the setup AT&T has. I have had nothing but problems and in between work and school I do not have time to deal with these issues that should not even be a issue. Especially with the rate that I am paying for this type of service. 


[Subject edited to reflect new topic]

Message 1 of 3
ACE - Master

Re: Internet problems

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3

Re: Internet problems

Hello scottp1413,

I apologize about the trouble you have been experiencing with your Internet service. I was able to locate your account and performed some tests that identified some definite physical trouble on the line. I can help you resolve this and have sent you a private message to discuss these results and coordinate a resolution.


If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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