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Posted Apr 29, 2014
1:18:48 PM
Internet keeps going out Multiple Times A Day.

For some reason my internet keeps going out multiple times a day. My modem is a 5168NV-110. I replaced the modem and I still have the issues. I have even disabled everything on the firewall and I still have the same issue. The 3 lights stay solid green as well. What am I doing wrong? The wired and wireless connection goes out. Thank you.

For some reason my internet keeps going out multiple times a day. My modem is a 5168NV-110. I replaced the modem and I still have the issues. I have even disabled everything on the firewall and I still have the same issue. The 3 lights stay solid green as well. What am I doing wrong? The wired and wireless connection goes out. Thank you.

Internet keeps going out Multiple Times A Day.

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Apr 29, 2014 2:37:39 PM
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Scholar

Here is my tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ralph>tracert google.com

Tracing route to google.com [74.125.225.137]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  homeportal [192.168.1.254]
  2    29 ms    28 ms    31 ms  104-2-120-3.lightspeed.iplsin.sbcglobal.net [104
.2.120.3]
  3     *        *        *     Request timed out.
  4    31 ms    29 ms    28 ms  12.83.79.21
  5    36 ms    35 ms    35 ms  ggr3.cgcil.ip.att.net [12.122.132.9]
  6     *        *        *     Request timed out.
  7    36 ms    36 ms    36 ms  209.85.254.128
  8    37 ms    36 ms    37 ms  209.85.240.152
  9    39 ms    33 ms    37 ms  ord08s09-in-f9.1e100.net [74.125.225.137]

Trace complete.

C:\Users\Ralph>

Here is my tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ralph>tracert google.com

Tracing route to google.com [74.125.225.137]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  homeportal [192.168.1.254]
  2    29 ms    28 ms    31 ms  104-2-120-3.lightspeed.iplsin.sbcglobal.net [104
.2.120.3]
  3     *        *        *     Request timed out.
  4    31 ms    29 ms    28 ms  12.83.79.21
  5    36 ms    35 ms    35 ms  ggr3.cgcil.ip.att.net [12.122.132.9]
  6     *        *        *     Request timed out.
  7    36 ms    36 ms    36 ms  209.85.254.128
  8    37 ms    36 ms    37 ms  209.85.240.152
  9    39 ms    33 ms    37 ms  ord08s09-in-f9.1e100.net [74.125.225.137]

Trace complete.

C:\Users\Ralph>

Re: Internet keeps going out Multiple Times A Day.

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Apr 29, 2014 2:58:19 PM
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Scholar

Also, here is my UV Realtime screenshot.

Also, here is my UV Realtime screenshot.

Re: Internet keeps going out Multiple Times A Day.

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Apr 29, 2014 3:26:05 PM
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Community Support

Hi grabacontroller,

 

Thank you for all the information. There definitely seems to be something wrong on the line or it could be an overall distance issue. We will definitely continue to work with you to get this resolved.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi grabacontroller,

 

Thank you for all the information. There definitely seems to be something wrong on the line or it could be an overall distance issue. We will definitely continue to work with you to get this resolved.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Internet keeps going out Multiple Times A Day.

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Apr 29, 2014 3:44:18 PM
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Scholar

Downgrade my internet to 768k please. I want stability. I hope that someday we can get faster speeds and we can keep the same modem since we got a new modem via UPS recently.

Downgrade my internet to 768k please. I want stability. I hope that someday we can get faster speeds and we can keep the same modem since we got a new modem via UPS recently.

Re: Internet keeps going out Multiple Times A Day.

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Apr 29, 2014 4:29:56 PM
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ACE - Expert

Something is seriously wrong with your pair between the RG and the VRAD.  Let them send someone out to fix it.

 

Something is seriously wrong with your pair between the RG and the VRAD.  Let them send someone out to fix it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet keeps going out Multiple Times A Day.

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Apr 29, 2014 7:37:18 PM
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Scholar

Ok. Thank you. They are going to send someone soon.

Ok. Thank you. They are going to send someone soon.

Re: Internet keeps going out Multiple Times A Day.

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Apr 30, 2014 5:32:16 PM
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Expert
Please keep in mind that UV Realtime does not officially support the 5168NV modem, and it's highlighting of various parameters are probably not correct. In addition, the 5168NV modem is an ADSL2+ modem, while UV Realtime is designed only for VDSL circuits.

Please keep in mind that UV Realtime does not officially support the 5168NV modem, and it's highlighting of various parameters are probably not correct. In addition, the 5168NV modem is an ADSL2+ modem, while UV Realtime is designed only for VDSL circuits.

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Apr 30, 2014 7:16:31 PM
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ACE - Expert

Two things have me scratching my head here:

 

1) I don't recall any prior mention that AT&T was issuing PACE 5168NV to U-verse customers, I can see the 5031NV, but not the 5168.

2) The 5168NV is listed as both ADSL2+ and VDSL2, yet here again AT&T seems to lock them in one role or the other.  Why?

 

 

 

Two things have me scratching my head here:

 

1) I don't recall any prior mention that AT&T was issuing PACE 5168NV to U-verse customers, I can see the 5031NV, but not the 5168.

2) The 5168NV is listed as both ADSL2+ and VDSL2, yet here again AT&T seems to lock them in one role or the other.  Why?

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Internet keeps going out Multiple Times A Day.

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