Internet keeps going out Multiple Times A Day.

Internet keeps going out Multiple Times A Day.

For some reason my internet keeps going out multiple times a day. My modem is a 5168NV-110. I replaced the modem and I still have the issues. I have even disabled everything on the firewall and I still have the same issue. The 3 lights stay solid green as well. What am I doing wrong? The wired and wireless connection goes out. Thank you.

5,690 Views
Message 1 of 9

Re: Internet keeps going out Multiple Times A Day.

Here is my tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ralph>tracert google.com

Tracing route to google.com [74.125.225.137]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  homeportal [192.168.1.254]
  2    29 ms    28 ms    31 ms  104-2-120-3.lightspeed.iplsin.sbcglobal.net [104
.2.120.3]
  3     *        *        *     Request timed out.
  4    31 ms    29 ms    28 ms  12.83.79.21
  5    36 ms    35 ms    35 ms  ggr3.cgcil.ip.att.net [12.122.132.9]
  6     *        *        *     Request timed out.
  7    36 ms    36 ms    36 ms  209.85.254.128
  8    37 ms    36 ms    37 ms  209.85.240.152
  9    39 ms    33 ms    37 ms  ord08s09-in-f9.1e100.net [74.125.225.137]

Trace complete.

C:\Users\Ralph>

Message 2 of 9

Re: Internet keeps going out Multiple Times A Day.

Also, here is my UV Realtime screenshot.

Message 3 of 9
Community Support

Re: Internet keeps going out Multiple Times A Day.

Hi grabacontroller,

 

Thank you for all the information. There definitely seems to be something wrong on the line or it could be an overall distance issue. We will definitely continue to work with you to get this resolved.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9

Re: Internet keeps going out Multiple Times A Day.

Downgrade my internet to 768k please. I want stability. I hope that someday we can get faster speeds and we can keep the same modem since we got a new modem via UPS recently.

Message 5 of 9
ACE - Expert

Re: Internet keeps going out Multiple Times A Day.

Something is seriously wrong with your pair between the RG and the VRAD.  Let them send someone out to fix it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 9

Re: Internet keeps going out Multiple Times A Day.

Ok. Thank you. They are going to send someone soon.

Message 7 of 9
Expert

Re: Internet keeps going out Multiple Times A Day.

Please keep in mind that UV Realtime does not officially support the 5168NV modem, and it's highlighting of various parameters are probably not correct. In addition, the 5168NV modem is an ADSL2+ modem, while UV Realtime is designed only for VDSL circuits.

Message 8 of 9
Highlighted
ACE - Expert

Re: Internet keeps going out Multiple Times A Day.

Two things have me scratching my head here:

 

1) I don't recall any prior mention that AT&T was issuing PACE 5168NV to U-verse customers, I can see the 5031NV, but not the 5168.

2) The 5168NV is listed as both ADSL2+ and VDSL2, yet here again AT&T seems to lock them in one role or the other.  Why?

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 9
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support