01-27-2014 12:51 PM
Unsure if this is the right place to post this message.
I signed up for AT&T U-verse internet about 6 weeks back, and chose self installation. The internet gateway that was shipped to me was easy to install (2WIRE device) but its "wireless" function worked for 2 minutes. For rest of the few days till I got another device shipped by AT&T, I used the internet service via ethernet cable directly, sitting next to a wall.
The second gateway, similar 2WIRE device, installed like a charm, but again the wireless function stopped working after ~1 week. Again, internet was working fine via direct ethernet port. This time, AT&T sent a service rep to my address who tried to re-store the "wireless" function of the Internet gateway; no success. This time as well, I was left with yet another faulty hardware. AT&T was kind enough to send me a third hardware, again 2WIRE device, and kind enough to charge me for the first 2 devices which I didn't get a chance to return back to them.
Anyways, I installed the third device, again worked like a charm for 2 days, following which the wireless function disappeared.
I have been re-starting the gateway and my computer in the order mentioned on the instruction sheet that comes with the hardware to ensure that is not the problem. I have 3 devices that connects to the internet, none of the devices are able to detect my home wireless network once it vanishes (vs I can connect to one of my neighbour's network which I asked for the permission just to ensure that my devices are working fine).
I am planning to drop AT&T services for internet as out of the last 6 weeks, I used the wireless internet function for about 10 days a total. Not to mention that my encounters with telephone representatives have been less than pleasant.
Any suggestions if I should do something else before dropping the service?
Are there any formal complaint page where I can put up my issue since I think AT&T somehow is dealing with the most flimsy manufacturer for 2WIRE hardware ?
Is there something I might be doing wrong that 3 hardwares failed within a short span of time ? (My apartment has all the usual appliances you would think in a regular apartment, all working perfect).
01-28-2014 8:05 AM
01-28-2014 2:36 PM
Thanks for the reply, although it was too technical for me to understand. What does RG stand for?
My model is probably 3600.
I will be asking AT&T to terminate the service since it is due to their equipment failure, will return the equipments, and request to waive off the entire contract. Lets see how that goes. I really hope AT&T shows some accountability on their equipment and honor the trouble their customer went through.
01-28-2014 4:08 PM
I apologize for the issues you have been having with the wireless ability on your U-verse Routers.
RG stands for Residential Gateway. There are many issues that come into play with wireless, but usually, changing the channel helps a lot. Checkout this awesome article from SomeJoe7777 on How to minimize Wireless Interference,
Also, if you have your own router, it may be worth disabling the wireless ability on the U-verse router and using yours for wireless connection.
Let us know how it goes!
01-28-2014 6:13 PM
Thanks for the info. The information on how to minimize wireless interference is nicely laid out. I will try it tomorrow. Do you think this will work even when your computer fails to recognize the SSID at all, even if your laptop is sitting next to the RG?
01-29-2014 1:24 PM
It may not. When the device is not able to see the SSID for the U-verse connection, does it see any other connections available?
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!