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Intermittent loss of connection to ATT


Intermittent loss of connection to ATT

For the past 2 months our gateway losses its connection to AT&T. At first it happened once or twice every 3 to four hours. Now it happens every 10 to 30 minutes every day. (I lost connection again just now) When it happens we lose the service light on our modem that lasts between a couple of seconds to half an hour.


We've called technical support three times already. The first time we called they sent us a replacement modem, but the problem persisted.The second time we called they sent a technician over to look at the outside wiring but we still had the same problem afterwards. The third time we called they said that they might have to look inside and check the house wiring. The technician came but for some reason he just left us without saying anything to us.


Any help on how to fix this problem before I call technical support again would be greatly appreciated.

Message 1 of 3
ACE - Master

Re: Intermittent loss of connection to ATT

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.


Let one of the team members work with you to resolve this.  They can run tests, determine a best course of action, and see it thru to completion.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Community Support

Re: Intermittent loss of connection to ATT

Hi urkisuke,


We have received your message and look forward to working with you to get this issue resolved.


-David T


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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