10-17-2013 9:19 PM
For the last two months or so, I have had intermittent loss of Internet. Since it started, the RG has been replaced twice, the DVR (which died during Internet loss) was replaced once, and my connection has supposedly been moved to a new port on a new comm card in the VRAD.
When u-verse works, it is great, but my one year renewal is next month and I don't see continuing on with these sorts of problems.
Any advice would be very welcome.
10-17-2013 9:55 PM
10-18-2013 7:29 AM
Thanks for the quick reply. Here is my profile.
We notice the errors more in the evenings or during the day on the weekends. Of course, those are the times that we are home an using the Internet. When it happens we are watching tv, Netflix, or surfing the web and notice the disconnection. I've tried leaving a Internet radio streaming during the day to see if errors will be logged, but that was inconclusive.
The first three months with u-verse were very rocky, and we must have had techs out five times, replacing DVRs and RGs, looking at the lines. Then it all just seemed to work for eight or nine months before the current problems started in August. Just before things went bad, I noticed an AT&T van down the street, but that is likely just a coincidence. No changes on our end account for this.
We are in a single family home, and the lines in were installed by AT&T when we started the service. The RG is connected with what looks to me to be a phone cable. It has a modular plug, but is skinnier than the RJ45 ethernet cables. It is labeled "data cable".
I have TrendNet powerline networking from the RG to other rooms in the house, and have a gigabit switch going from the RG to PS3 and AppleTv.
I don't know if the power supply was replaced when we got the 3801, but I don't think so. It is a thin cable with and not a brick, with a slim black connecter that plugs into the wall. I am almost sure that it is two-prong, but can't unplug it to see right now. It is plugged into a socket on the wall.
10-18-2013 7:50 AM
My name is Morgan, I'm one of the U-verse Community Specialists. I'm very sorry to hear that your service is intermittently cutting off but, I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you!
10-18-2013 7:13 PM