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Posted Oct 30, 2013
2:36:38 PM
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Installation issues not resolved by customer service

Looking for tips on how to get help from AT&T customer service.   Installer attempted to install 10/26 but couldn't.  He broke the lock and door knob for my building's phone room in the process.  I called customer service and was told a 2nd installer would come on 10/27.  I was told to be at home 8am to 8pm.  no one showed.  I called that evening and was told to call back during the day.  I called the next day and was told an installer would come that day. Again, no one showed.   How do I get a reliable person on the phone at AT&T to resolve my issue?

Looking for tips on how to get help from AT&T customer service.   Installer attempted to install 10/26 but couldn't.  He broke the lock and door knob for my building's phone room in the process.  I called customer service and was told a 2nd installer would come on 10/27.  I was told to be at home 8am to 8pm.  no one showed.  I called that evening and was told to call back during the day.  I called the next day and was told an installer would come that day. Again, no one showed.   How do I get a reliable person on the phone at AT&T to resolve my issue?

Installation issues not resolved by customer service

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Oct 30, 2013 3:11:01 PM
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ACE - Guru

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.

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     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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