Initial contract expiring soon

Voyager

Initial contract expiring soon

My initial 1 year contract is about to expire, will my service continue or will someone contact me? 

Message 1 of 11 (1,630 Views)
Expert

Re: Initial contract expiring soon

Your U-verse service will continue at the current regular rates.

Message 2 of 11 (1,614 Views)
Contributor

Re: Initial contract expiring soon

I think this is the same question I have, but I want to verify just in case. 

 

My inital contract is also expiring after this month, but it was a promo offer.  Will service continue at the regular rates on a month by month basis until I cancel, or do I need to sign up again?  We just have a few months left in our apartment lease, so I don't want to sign up for the 6 mo/12 mo contracts.

Message 3 of 11 (1,528 Views)

Re: Initial contract expiring soon

It will go up to normal rates until you cancel

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 4 of 11 (1,520 Views)
Mentor

Re: Initial contract expiring soon

My initial contract ends in April. Today I got a refund check in the mail from AT&T for $29. The letter states it is a refund of credit on final bill. I have tv, Internet and home phone. Does anybody know what this is for? Is it maybe from when I changed from AT&T phone and Internet to uverse? If so it took a year to refund the money. By the way I have not cancelled my uverse service. Thanks
Message 5 of 11 (1,503 Views)
ACE - Expert

Re: Initial contract expiring soon

Erhodes64 - Does the letter or check have your tel number or the acct number from that acct?

The amount does sound like it could be the prorate credit when you canceled the POTS account.

Call POTS customer service and ask.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11 (1,497 Views)
Mentor

Re: Initial contract expiring soon

It has my phone number plus 3 more digits listed as the account number. I think this is from my old AT&T service before I changed to uverse.
Message 7 of 11 (1,477 Views)
ACE - Expert

Re: Initial contract expiring soon

Seems to be.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11 (1,473 Views)

Re: Initial contract expiring soon

Call the retention department and threaten to cancel and they will give you rentention offers to bring your bill down. Don't settle for $5 off here, $5 off there. Escalate and push for a better offer to stay. A lot of times they can usually come off $40 depending what your current non-promotional pricing is.
Message 9 of 11 (1,427 Views)
Contributor

Re: Initial contract expiring soon

My U-verse contract will expire soon. What insentive do I have to continue with U-verse. I need wireless, internet, mobile, phone,and T.V

Message 10 of 11 (562 Views)
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Employee

Re: Initial contract expiring soon

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 11 (535 Views)
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