I would like to say how great I think these forums and customer reps are.
I have had a really great experience using the Uverse Community forums. I want all the good folks who spend so much of their time helping others to know how much I appreciate them and I hope everyone who has used this great place feels likewise. The forums and all the friendly, knowledgeable people who are so quick to offer help should know what an asset they are for AT&T.
Thanks to all the posters who helped me with my problem and could someone please see that customer representative MorganCS gets a special thank you.