I am sorry to hear of your wish, how did you sign up for services. On line fine print detail addresses billing,in store or D2D probably only informs if asked, any other questions, no questions no information.
Payment Cycle and Cancellation. Billing for the Services commences when AT&T has provisioned the Services. Recurring charges for each month's Services will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the Services generally will be billed in the billing cycle following the transaction. Your first bill for Services may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination you will be charged for the pro-rated number of days for which you had Services in that billing cycle and, if applicable, you will receive a credit for any balance of payments for Services billed in advance. A downgrade fee may apply if you make changes to your Service within thirty (30) days of Service provisioning or later programming orders.
I apologize for the issues you are having with your billing. If you could please send us a detailed message by clicking here. Be sure to include your name, account number, E-mail, phone number, and the best time to reach you. We will be happy to look into it for you. Expect a response within 2 business days.
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In the meantime, let me know if you have any other questions or concerns!
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
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