I literally have spent hours and hours and hours on the phone with AT&T since 9/17/13 where I was being billed for faster internet but receiving slower internet, which was confirmed by a technition. I was told by a supervisor that I would receive a $180 credit for the 3 years that this occured and was told not to pay the current bill at that time. Since then, there has never been the $180 credit and the bill that multiple supervisors instructed me not to pay has now gone to a credit agency. My credit score was perfect until all of this nightmare happened!
In terms of the customer service, I am often hung up on, "transferred" to a supervisor where the number just rings and rings, or when I do speak with the supervisor I am told that the "check is in the mail" and will be "mailed by the back office." When I ask for a phone number for the back office I am told that is not available and when I ask for an email confirmation of the conversation, I am transferred to another number that just rings and rings and rings. This company and service has been a complete nightmare!!
I was convinced in September to upgrade from the DSL service to the U-Verse service. Since then, it is regularly down and spotty. It is slower than the DSL. I have filed a BBB complaint regarding all of this.
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