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Posted Jul 10, 2013
11:41:48 PM
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I want to complain

When I first got uverse my internet would go out all the time and for hours on end and since my tv needs the internet to work as well I wouldn't have tv access either. I would call customer service and get the machine and the first thing they would tell me is to use the internet to help solve my problem. How can I use the internet if that is what isn't working and is the reason for my call. Then I would be put on hold for God knows how long like I don't have anything better to do then wait for you to answer because your service is terrible. They finally sent me a new modem because the original was broken but of course the problems still continued. I finally was able to get a technician over and he "fixed" the problem but then my internet goes out again the same day it got fixed. For the amount I pay this should not be happening especially when it is a nice and sunny day out since the weather clearly isn't what is causing the problem. The problem is somewhere on your end and if it happens again I am leaving for comcast and will try my hardest to make sure no one I know ever buys your service. I go out of my way to let all my friends and family know to never ever buy your service that is how bad my experience has been with you.

When I first got uverse my internet would go out all the time and for hours on end and since my tv needs the internet to work as well I wouldn't have tv access either. I would call customer service and get the machine and the first thing they would tell me is to use the internet to help solve my problem. How can I use the internet if that is what isn't working and is the reason for my call. Then I would be put on hold for God knows how long like I don't have anything better to do then wait for you to answer because your service is terrible. They finally sent me a new modem because the original was broken but of course the problems still continued. I finally was able to get a technician over and he "fixed" the problem but then my internet goes out again the same day it got fixed. For the amount I pay this should not be happening especially when it is a nice and sunny day out since the weather clearly isn't what is causing the problem. The problem is somewhere on your end and if it happens again I am leaving for comcast and will try my hardest to make sure no one I know ever buys your service. I go out of my way to let all my friends and family know to never ever buy your service that is how bad my experience has been with you.

I want to complain

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(1) Me too
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Jul 11, 2013 8:29:31 AM
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Community Specialist

Thank you for your post, mgartner18. It sounds like you've encountered some unnecessary difficulty in trying to resolve your issues, and for that I apologize. Please send us a Private Message with your full name, account number and contact information. We'll do our best to help. 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Thank you for your post, mgartner18. It sounds like you've encountered some unnecessary difficulty in trying to resolve your issues, and for that I apologize. Please send us a Private Message with your full name, account number and contact information. We'll do our best to help. 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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