06-30-2013 11:41 PM
But now my wifi range went from my entire house with DSL, to not even able to extend from the kitchen (where my router happens to be stationed). Is there a way i can fix this problem myself? Or should I wait for the At&t service men?
Details: Strong wifi: Right next to modem.
Internet drops off almost immediately once I reach 5-10 feet away from the modem.
I've had this modem for about half a day now. Sadly I wasn't able to properly test this wifi, because I had to leave after the servicemen apparently finished after 6 hrs.
07-01-2013 3:37 AM
It sounds like you might be getting some interference on your current channel your on. Download this: inSSIDer for Home – Discover The Wi-Fi Around You | MetaGeek and run it. Find the least congested channel and switch your new router to that channel. Other things that could degrade your signal are cordless phones in the same 2.4 Ghz range, microwaves, fluorescent lights, etc.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
07-02-2013 8:56 AM
Hello nerd101, I'm sorry about the trouble you are having with the WiFi range on your Residential Gateway. Like BeeBee SA suggested, it could be interference causing the wireless frequency to be knocked out. Once you identify the least congested channel you can make the changes on the Residential Gateway - Changing Wireless Channel . It is also very possible you have a defective Residential Gateway. I have sent you a private message to provide you some options to have it replaced if necessary.
07-02-2013 9:10 AM
I believe it is defective, because prior to this router/gateway I had a different router in the same area that provided steadfast internet through out the house. The service men are supposed to contact me today, or I shall contact them soon. I'll take a look at your message one it appears since it revolves around the conclusion I have come to. I've experimented with my gateway and took a look at the advanced config. to no avail.
07-02-2013 11:46 AM
It was a defective gateway.. and I've gotten it replaced about 2 mins ago and the difference is noticeable enough since I'm not sitting in my room and not the kitchen. Thanks for the input though!
07-02-2013 11:49 AM
Excellent! I am glad to know that resolved your trouble.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.