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Posted Aug 29, 2013
9:56:53 AM
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I need my U-Verse!!!

I'm moving next week and staying in the same town. I've been a U-Verse customer for many years and now I'm being told that I can't get U-Verse at my new home! I'm so bummed out! I love the product and don't want to have to go to COX for my services. I don't understand how I could have U-Verse in one part of town and not in the other?

Please find away for me to keep my U-Verse!!!!

I'm moving next week and staying in the same town. I've been a U-Verse customer for many years and now I'm being told that I can't get U-Verse at my new home! I'm so bummed out! I love the product and don't want to have to go to COX for my services. I don't understand how I could have U-Verse in one part of town and not in the other?

Please find away for me to keep my U-Verse!!!!

I need my U-Verse!!!

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Aug 29, 2013 11:20:08 AM
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ACE - Master

Franbo wrote:

I'm moving next week and staying in the same town. I've been a U-Verse customer for many years and now I'm being told that I can't get U-Verse at my new home! I'm so bummed out! I love the product and don't want to have to go to COX for my services. I don't understand how I could have U-Verse in one part of town and not in the other?

Please find away for me to keep my U-Verse!!!!


I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.  They may be able to do some work to get the service at your new address.  Good luck.


Franbo wrote:

I'm moving next week and staying in the same town. I've been a U-Verse customer for many years and now I'm being told that I can't get U-Verse at my new home! I'm so bummed out! I love the product and don't want to have to go to COX for my services. I don't understand how I could have U-Verse in one part of town and not in the other?

Please find away for me to keep my U-Verse!!!!


I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.  They may be able to do some work to get the service at your new address.  Good luck.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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