07-19-2013 7:34 AM
I recently upgraded, three days ago, to the new wireless U-verse receivers for my televisions. Initially they worked just fine, for the first two days. Now I can't get the dang thing to work. I keep getting an on screen message, "This set top box doesn't match the account settings." So, now what? The other two televisions don't have that issue.
07-19-2013 8:44 AM
Sounds like something is wrong with your account provisioning in AT&T's computers. An AT&T representative will likely come along soon to get your account specific information and help you with your situation.
07-19-2013 9:21 AM
My name is Morgan, I'm one of the Community Managers. I apologize your TV receiver stopped functioning properly. I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we'll move forward from there. Thank you!
10-04-2013 8:03 PM
I too get this error message "set top box does not match account settings." Perhaps it was becasue I turned everything on the day before ATT told me I was permitted to do so. I am surprised, though, that now that the 8:00 PM 10/4/13 date that ATT told me was the time and date, and I still get the same error messages.
10-04-2013 8:34 PM
10-08-2013 9:10 AM
I'm sorry you are having difficulties with your TV receiver. Usually this happens when your receiver is in a misconfigured state in our systems. I will be glad to investigate this further and have this resolved. I have sent you a private message with additional information and further instructions.