I keep getting this set top box doesn't match the account settings.

Contributor

I keep getting this set top box doesn't match the account settings.

I recently upgraded, three days ago, to the new wireless U-verse receivers for my televisions.  Initially they worked just fine, for the first two days.  Now I can't get the dang thing to work.  I keep getting an on screen message, "This set top box doesn't match the account settings."  So, now what?  The other two televisions don't have that issue.

Message 1 of 6 (1,464 Views)
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ACE - Expert

Re: I keep getting this set top box doesn't match the account settings.

Sounds like something is wrong with your account provisioning in AT&T's computers.  An AT&T representative will likely come along soon to get your account specific information and help you with your situation.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (1,464 Views)
Employee

Re: I keep getting this set top box doesn't match the account settings.

Hi, slhaynes

My name is Morgan, I'm one of the Community Managers. I apologize your TV receiver stopped functioning properly. I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we'll move forward from there. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6 (1,464 Views)
Contributor

Re: I keep getting this set top box doesn't match the account settings.

I too get this error message "set top box does not match account settings." Perhaps it was becasue I turned everything on the day before ATT told me I was permitted to do so. I am surprised, though, that now that the 8:00 PM 10/4/13 date that ATT told me was the time and date, and I still get the same error messages.

Message 4 of 6 (1,144 Views)
Employee

Re: I keep getting this set top box doesn't match the account settings.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6 (1,141 Views)
Employee

Re: I keep getting this set top box doesn't match the account settings.

Hello Bewilder1234,

 

I'm sorry you are having difficulties with your TV receiver. Usually this happens when your receiver is in a misconfigured state in our systems. I will be glad to investigate this further and have this resolved. I have sent you a private message with additional information and further instructions.

 

SadathCS

ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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