I have two phones line and they were 2 supposed to Be combine did together

Contributor

I have two phones line and they were 2 supposed to Be combine did together

I have 2 phone line my name and they were supposed to be on one account Instead of 2 what can I do
Message 1 of 2
Employee

Re: I have two phones line and they were 2 supposed to Be combine did together

Are both lines VOIP numbers?
POTS lines cannot be combined on Uverse billing, requiring two separate accounts and two separate bills.

If both lines are VOIP (comes from RG, if not sure unplug RG...see if phone(s) work, Voip lines will be dead, if have POTS will still have a dial tone) call 1-800-288-2020 Monday to Friday from 8 am to 5 pm for billing. (Only time billing is available)
For correction, if one or both lines are POTS, are you willing to move them to VOIP to have one billing statement.
There are advantages and disadvantages to each.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support