04-02-2014 4:12 AM
What kind (Brand/Model) of RG (Residential Gateway, the U-verse name for the modem/router) do you have?
Has it always been this way or just started?
Are you doing your speed tests over a wire to the RG or wirelessly?
With the answers to these questions we can help develop a plan of attack for you.
04-02-2014 6:26 PM - edited 04-02-2014 6:29 PM
Also, it would help if you could provide us the internet speed package that you've signed up for. What's it called? Are you running file sharing applications (dropbox/google drive/bittorrent/etc) on your computer while you ran the speedtest? How many devices are connected (wirelessly/wired) to the Residential Gateway?
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!