12-13-2013 2:12 PM
Today I had a very frustrating interaction with AT&T's customer service. I had called earlier in the week and spoke to someone who was very sweet and helpful, however she provided me with some incorrect information about my billing issues. I don't believe this was her fault but the systems.
Long story short, I had to call back today because of this and I asked to speak to a supervisor. He was very rude to me, telling me that I was calling him a liar at one point. Which I did not. He offered nothing to help out the situation and would even not respond back to me with long moments of silence.
When a customer is upset about a situation that was AT&T's mistake they should do something in return for their mistake. When I got off the phone I was crying. Up until I spoke to this supervisor today AT&T has been nothing but good to me and I have been with them for 10 years, but after today I may consider switching services. I'm just very upset with how I was treated today.
Is there a way to report him?
12-13-2013 2:23 PM
Thanks for your post. I'm very sorry to hear about your recent experience with one of our representatives. Rudeness is not tolerated, and if you'd like to send me the rep's name and other details, click here. I'll be sure to forward your comments.
If there is anything else we can help you with, please don't hesitate to send us a private message, by clicking here. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
12-13-2013 2:27 PM
Thank you! But he would not give me his name. Is there a way to see who I talked to?
12-27-2015 8:09 AM
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