08-27-2013 4:46 PM
I recently fixed up my basement including running a discrete Ethernet cable to the location of a new TV. The cable is plugged into the AT&T router and a GB switch where it serves the equipment on the TV. (Smart tv/X Box). I scheduled an install of a new cable box on Monday and the appointment was Tuesday. I specifically requested a wired box and the installer installed a wireless one. I called AT&T and they said I would have to wait 2.5 weeks for them to send someone out to replace the box. How do I get them to send someone out to fix their error? It should take no time at all to plug in three wires and activate the box.
08-27-2013 5:00 PM
08-27-2013 7:06 PM
08-28-2013 5:56 AM
When I initially got U-Verse I assumed that TVs had to be plugged directly into the router, but the installer told me that I could use a GB-Ethernet switch if necessary. He even provided me one for one location. It has worked just fine. That is the set up I put on the new TV. When I called to get AT&T to fix the mistake the tech representative told me that I couldn't just plug a wire into the box. I will try plugging in a cable and doing a reboot of the whole system.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!