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Posted Dec 13, 2013
9:42:03 AM
How can I get GigaPower without Cable?
 Currently an Internet/Phone customer only.  I don't have a TV; I absolutely have no need for Cable.  Yet when I go to upgrade to GigaPower, the only offers I see are the Triple Play and the internet marketing opt-out.  Both of which have cable.  How can I upgrade just my internet speed?  
 Currently an Internet/Phone customer only.  I don't have a TV; I absolutely have no need for Cable.  Yet when I go to upgrade to GigaPower, the only offers I see are the Triple Play and the internet marketing opt-out.  Both of which have cable.  How can I upgrade just my internet speed?  

How can I get GigaPower without Cable?

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Dec 13, 2013 10:00:23 AM
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Edited by ATTU-verseCare on Dec 16, 2013 at 9:25:25 AM

Hi mikeloux70,

 

I apologize for the inconveniences you are having with ordering the service. Try this link and you see if it will let you get an order placed. If you still are having problems, let me know by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

 

 

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi mikeloux70,

 

I apologize for the inconveniences you are having with ordering the service. Try this link and you see if it will let you get an order placed. If you still are having problems, let me know by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

 

 

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 10:14:35 AM
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Teacher

I am having the exact same issue.  The only option thatI see is the triple play package when I all I want is internet/phone.  I've been on the phone for the last hour and the tech is just running me in circles getting back to the same page.

 

I don't see a link posted in the answer above?

I am having the exact same issue.  The only option thatI see is the triple play package when I all I want is internet/phone.  I've been on the phone for the last hour and the tech is just running me in circles getting back to the same page.

 

I don't see a link posted in the answer above?

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 10:19:32 AM
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Community Support

Hi sorry, I neglected to post the link.

 

Here it is.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi sorry, I neglected to post the link.

 

Here it is.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 10:23:53 AM
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I finally just got off the phone after a 1 hour, 1 minute call.  She ultimately got the answer that the internet only options have not yet been added to the website and they are working on getting them added.  It will be about 24-48 hours.  I don't know if it's true or not or they were just trying to end the call, but that's the info I got.

 

I can't say I'm surprised.  AT&T's website has been a jumbled mess of a maze ever since they moved to thie orange/blue design years ago.

I finally just got off the phone after a 1 hour, 1 minute call.  She ultimately got the answer that the internet only options have not yet been added to the website and they are working on getting them added.  It will be about 24-48 hours.  I don't know if it's true or not or they were just trying to end the call, but that's the info I got.

 

I can't say I'm surprised.  AT&T's website has been a jumbled mess of a maze ever since they moved to thie orange/blue design years ago.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 10:24:31 AM
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Teacher
BTW, that link just takes you to the same results.
BTW, that link just takes you to the same results.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 10:51:07 AM
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Community Support

Hi brafish,

 

Thank you for informing us.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi brafish,

 

Thank you for informing us.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 11:58:59 AM
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After 2 and a half hours on the phone (slow day)  I can tell you they were just trying to get you off the phone.

 

I spoke with Uverse specialists, web specialists, customer service reps and 2 supervisors and no-one had any clue. 

 

I was told to use the direct URL www.att.com/gigapower and select the internet only option from there, it kind of worked the first time up to a point but because I am an existing user it bounced me back to the myatt home page. After that the site showed an open order but told me I had to call to complete. As soon as I called the order was cancelled.

 

When I asked they said it was a web issue, but the web specialists couldn't provide support for gigapower so they redirected me to Uverse specialist who told me she couldn't help me because I was in Texas so she hung up.

 

Dialed back to CS and was transferred to a supervisor who after hearing the whole process said he was transferring to something called FAST (Fiber specialist) instead he just bounced my call back to the standard ATT number.

 

Next call after being transferred to another supervisor the guy (kind of rudely) just told me he would transfer me to someone who could help me and sent my call to the ATT wireless CSR line.

 

Finally the last try the CSR spent like 40 minutes trying to open orders, modify stuff and was told by her supervisor that I could only place orders online, however because I am an existing customer I can't place an order because when it gets to the point that they check availability it immediately bounces back to homepage.

 

The CSR just told me "I have no clue and neither do any of the supervisors or web specialists because this is new for all of us, it seems the system is broken and we can't help you" There was no explanation, they cannot place orders over the phone and have no idea how current users can place an order for internet only online. She could stay on the line opening and cancelling standard uverse orders but no one was going to be able to help me 

After 2 and a half hours on the phone (slow day)  I can tell you they were just trying to get you off the phone.

 

I spoke with Uverse specialists, web specialists, customer service reps and 2 supervisors and no-one had any clue. 

 

I was told to use the direct URL www.att.com/gigapower and select the internet only option from there, it kind of worked the first time up to a point but because I am an existing user it bounced me back to the myatt home page. After that the site showed an open order but told me I had to call to complete. As soon as I called the order was cancelled.

 

When I asked they said it was a web issue, but the web specialists couldn't provide support for gigapower so they redirected me to Uverse specialist who told me she couldn't help me because I was in Texas so she hung up.

 

Dialed back to CS and was transferred to a supervisor who after hearing the whole process said he was transferring to something called FAST (Fiber specialist) instead he just bounced my call back to the standard ATT number.

 

Next call after being transferred to another supervisor the guy (kind of rudely) just told me he would transfer me to someone who could help me and sent my call to the ATT wireless CSR line.

 

Finally the last try the CSR spent like 40 minutes trying to open orders, modify stuff and was told by her supervisor that I could only place orders online, however because I am an existing customer I can't place an order because when it gets to the point that they check availability it immediately bounces back to homepage.

 

The CSR just told me "I have no clue and neither do any of the supervisors or web specialists because this is new for all of us, it seems the system is broken and we can't help you" There was no explanation, they cannot place orders over the phone and have no idea how current users can place an order for internet only online. She could stay on the line opening and cancelling standard uverse orders but no one was going to be able to help me 

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 12:07:19 PM
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Teacher

I've been given similar run-arounds by the online chat service too.  Transfered several times and ultimately the tech said "I don't know, sorry"

 

For anyone else reading this, when I look at the page source, there definitely should be some other tabs available for "double play" and "single play" options, but they just don't appear.  The tabs are blank in the browser (tried Firefox, IE on PC and Chrome on my tablet).

 

Here's what it looks like, notice the blank space where the other tabs should be:

 

I've been given similar run-arounds by the online chat service too.  Transfered several times and ultimately the tech said "I don't know, sorry"

 

For anyone else reading this, when I look at the page source, there definitely should be some other tabs available for "double play" and "single play" options, but they just don't appear.  The tabs are blank in the browser (tried Firefox, IE on PC and Chrome on my tablet).

 

Here's what it looks like, notice the blank space where the other tabs should be:

 

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 1:22:34 PM
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Community Support

Thank you everyone for providing additional information. We are investigating your concern. 

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Thank you everyone for providing additional information. We are investigating your concern. 

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 2:26:58 PM
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I have a bit more data, but no solution yet.

 

I attempted to short-circuit things a bit but it didn't work...  I tried to order the service as a new customer moving to the same address.  All 3 package options were displayed correctly.  After selecting the one I wanted (internet only since internet/phone isn't there) it sent me to a "results" page where it started asking me for my details like any other new customer.

 

I then went back and logged in as a current user and attempted to upgrade hoping that my "cart" would be saved.  It wasn't and just displayed my one package choice page.  I then pasted the URL from the "results" page but changed the path from "newcustomer" (or whatever the actual URL was) to "upgrade" and it actually had my correct info and the package that I wanted (though the price might have been wrong?).  Encouraged, I went through the steps of attempting to to schedule the installation, but when I submitted, it kicked me back to the original "pick a plan" with one option screen.

 

So clearly (to me) it doesn't appear like a browser issue, but something about my account (perhaps because I have u-verse phone or my initial service is still in the intial 1-year period) that is causing it to break.  Hope that helps someone fix it.

 

I can't believe that there's no way to get this done over the phone.

I have a bit more data, but no solution yet.

 

I attempted to short-circuit things a bit but it didn't work...  I tried to order the service as a new customer moving to the same address.  All 3 package options were displayed correctly.  After selecting the one I wanted (internet only since internet/phone isn't there) it sent me to a "results" page where it started asking me for my details like any other new customer.

 

I then went back and logged in as a current user and attempted to upgrade hoping that my "cart" would be saved.  It wasn't and just displayed my one package choice page.  I then pasted the URL from the "results" page but changed the path from "newcustomer" (or whatever the actual URL was) to "upgrade" and it actually had my correct info and the package that I wanted (though the price might have been wrong?).  Encouraged, I went through the steps of attempting to to schedule the installation, but when I submitted, it kicked me back to the original "pick a plan" with one option screen.

 

So clearly (to me) it doesn't appear like a browser issue, but something about my account (perhaps because I have u-verse phone or my initial service is still in the intial 1-year period) that is causing it to break.  Hope that helps someone fix it.

 

I can't believe that there's no way to get this done over the phone.

Re: How can I get GigaPower without Cable?

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Dec 13, 2013 8:19:42 PM
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Edited by Phil-101 on Dec 13, 2013 at 8:23:52 PM

On the phone for the last hour. So Customer service from billing called me to make sure all my questions were answered earlier in the day (during my 2 hour call) and things are getting weirder by the minute. This was "Rose"

 

After explaining what happened she said that she knew how to fix it, but first she tried to explain that there was no 300Mbps speeds that they were even better and started at 756k and that I currently had 18Mbps which could be updated to even faster speeds... After explaining the whole Gigapower thing and asking her to go to their own website to read what it was and the price she said she could do it all she needed was my username and password.

 

Before giving any info I created a temporary password that I planned to update and gave it to her. less than a minute later she said that I would receive a new password that I would have to use to request the service. I told her that all she did was to reset my password but she said that that was the standard procedure used for anyone that wanted "the Gigapower" service.

 

Of course all it was was a password reset. I tried again and as expected I kept getting bounced back to myatt.com home page. But she swore that was the standard procedure (ask for password and have a "magic" CSR generated password that would let me order). 

 

After noticing me getting upset (at about 30 minutes at 9:00 PM on Friday) she said that she woudl transfer me to a technical supervisor and it would take a minute to fix (yeah right...)

 

The supervisor (Anvarez) was actually significantly better when it comes to actual service but as expected couldn't do anything. He again redirected me to the gigapower site and asked now for my security questions. He said that he thought I was having problems logging in to my account. After telling him that was not the problem and doing the whole temporary password again he confirmed that resetting a password was deffinitely not standard procedure but he wanted to see what were the options presented when I tried to sign up (fair enough... I guess)

 

About 10 minutes later he basically told me that the official position was that ATT only offered Gigapower to current customers that wanted to upgrade to triple play and that was the only option for me... He then tried selling the idea of IPTV, but I clearly told him I didn't want a TV service from a company that takes 3 hours on a friday just to try to update internet service.

 

He said I should just wait a few months and maybe ATT would offer Gigapower for internet only to current customers. I told him that by then Google might be around and he said that Google is going to be much ore expensive and will only offer 100Mbps...

 

I just thanked him for his time and told him I was documenting this on the Community forum, he said it was OK...

 

So there you go... No internet only option for current customers (at least that's the story today) 

 

[edited for privacy]

 

On the phone for the last hour. So Customer service from billing called me to make sure all my questions were answered earlier in the day (during my 2 hour call) and things are getting weirder by the minute. This was "Rose"

 

After explaining what happened she said that she knew how to fix it, but first she tried to explain that there was no 300Mbps speeds that they were even better and started at 756k and that I currently had 18Mbps which could be updated to even faster speeds... After explaining the whole Gigapower thing and asking her to go to their own website to read what it was and the price she said she could do it all she needed was my username and password.

 

Before giving any info I created a temporary password that I planned to update and gave it to her. less than a minute later she said that I would receive a new password that I would have to use to request the service. I told her that all she did was to reset my password but she said that that was the standard procedure used for anyone that wanted "the Gigapower" service.

 

Of course all it was was a password reset. I tried again and as expected I kept getting bounced back to myatt.com home page. But she swore that was the standard procedure (ask for password and have a "magic" CSR generated password that would let me order). 

 

After noticing me getting upset (at about 30 minutes at 9:00 PM on Friday) she said that she woudl transfer me to a technical supervisor and it would take a minute to fix (yeah right...)

 

The supervisor (Anvarez) was actually significantly better when it comes to actual service but as expected couldn't do anything. He again redirected me to the gigapower site and asked now for my security questions. He said that he thought I was having problems logging in to my account. After telling him that was not the problem and doing the whole temporary password again he confirmed that resetting a password was deffinitely not standard procedure but he wanted to see what were the options presented when I tried to sign up (fair enough... I guess)

 

About 10 minutes later he basically told me that the official position was that ATT only offered Gigapower to current customers that wanted to upgrade to triple play and that was the only option for me... He then tried selling the idea of IPTV, but I clearly told him I didn't want a TV service from a company that takes 3 hours on a friday just to try to update internet service.

 

He said I should just wait a few months and maybe ATT would offer Gigapower for internet only to current customers. I told him that by then Google might be around and he said that Google is going to be much ore expensive and will only offer 100Mbps...

 

I just thanked him for his time and told him I was documenting this on the Community forum, he said it was OK...

 

So there you go... No internet only option for current customers (at least that's the story today) 

 

[edited for privacy]

 

Re: How can I get GigaPower without Cable?

[ Edited ]
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Dec 13, 2013 9:08:37 PM
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Teacher

My brother upgraded his internet only service just fine, so that guy was clearly lying.

My brother upgraded his internet only service just fine, so that guy was clearly lying.

Re: How can I get GigaPower without Cable?

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Dec 14, 2013 3:35:32 PM
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Employee
Edited by MorganCS on Dec 14, 2013 at 4:00:39 PM

Hi ppcorrea,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm terribly sorry to hear about your recent experiences but, I'll be glad to assist you with this concern. I'm going to send you a Private Message and we will move forward from there. Thank you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

 

PS: I will post a follow-up solution to the community once we have successfully resolved the issue.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi ppcorrea,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm terribly sorry to hear about your recent experiences but, I'll be glad to assist you with this concern. I'm going to send you a Private Message and we will move forward from there. Thank you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

 

PS: I will post a follow-up solution to the community once we have successfully resolved the issue.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

[ Edited ]
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Dec 15, 2013 6:33:51 AM
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Community Support
Edited by ATTU-verseCare on Dec 15, 2013 at 6:42:49 AM

Thank you all for your excitement to order GigaPower!

 

We are researching your concern and will have an update soon. 

 

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Thank you all for your excitement to order GigaPower!

 

We are researching your concern and will have an update soon. 

 

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

[ Edited ]
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Dec 15, 2013 7:07:33 AM
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Tutor
Edited by mikeloux70 on Dec 15, 2013 at 7:11:15 AM

Well, that was quite the can of worms I opened, wasn't it?  Good thing I'm not in a hurry to upgrade, then...

Well, that was quite the can of worms I opened, wasn't it?  Good thing I'm not in a hurry to upgrade, then...

Re: How can I get GigaPower without Cable?

[ Edited ]
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Dec 15, 2013 7:08:58 AM
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Oh, and as a side note, trying to post anything in these forums is a royal pain in the (insert random body part here).  I keep getting HTML validation errors (despite typing in the RichText box).  It's, frankly, quite pathetic.  

Oh, and as a side note, trying to post anything in these forums is a royal pain in the (insert random body part here).  I keep getting HTML validation errors (despite typing in the RichText box).  It's, frankly, quite pathetic.  

Re: How can I get GigaPower without Cable?

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Dec 15, 2013 8:15:27 AM
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I have had a very frustrating experience so far.  I currently have Internet+Phone and want to upgrade to GigaPower.  However, when I attempt to upgrade, the only option I'm given is the triple play package (TV+Internet+Phone).  The tabs for the other options simply don't appear.

 

If I attempt to order service as a new customer, all three options appear just fine.

 

I've spent the better part of Friday and a few moments on Saturday attempting anything I could thing of.  The phone got me nowhere as the CSR just had me repeating the same steps over and over.  Eventually she just told me essentially to check back later since the option was not available yet, which I know is not true (My brother upgraded his without issue).

 

I tried using the online chat.  Ultimately what I got was "I don't know, sorry".

 

I considered just upgrading to the TV bundle and then cancelling TV, but hidden in the legaleze is $370 termination fee.  I get the feeling that trying to explain my situation isn't going to get the fee waived later.

 

The most frustrating bit of all of this is that the (broken) website is the only method to order the service.  It's incredulous that when someone has a problem, the only thing a CSR can do is say "keep trying the website".  Don't get me wrong, normally I'd much rather work things out without human intervention, but when your own site fails, someone on the other end should be able to place the upgrade order for you.

 

At least I know that there are a few other people out there with the same problem, but who knows how long it will be until the issue is resolved.

 

 

I have had a very frustrating experience so far.  I currently have Internet+Phone and want to upgrade to GigaPower.  However, when I attempt to upgrade, the only option I'm given is the triple play package (TV+Internet+Phone).  The tabs for the other options simply don't appear.

 

If I attempt to order service as a new customer, all three options appear just fine.

 

I've spent the better part of Friday and a few moments on Saturday attempting anything I could thing of.  The phone got me nowhere as the CSR just had me repeating the same steps over and over.  Eventually she just told me essentially to check back later since the option was not available yet, which I know is not true (My brother upgraded his without issue).

 

I tried using the online chat.  Ultimately what I got was "I don't know, sorry".

 

I considered just upgrading to the TV bundle and then cancelling TV, but hidden in the legaleze is $370 termination fee.  I get the feeling that trying to explain my situation isn't going to get the fee waived later.

 

The most frustrating bit of all of this is that the (broken) website is the only method to order the service.  It's incredulous that when someone has a problem, the only thing a CSR can do is say "keep trying the website".  Don't get me wrong, normally I'd much rather work things out without human intervention, but when your own site fails, someone on the other end should be able to place the upgrade order for you.

 

At least I know that there are a few other people out there with the same problem, but who knows how long it will be until the issue is resolved.

 

 

Very Frustrated

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Dec 15, 2013 8:53:28 AM
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ACE - Guru

Saw this   give them a chance to fix it.

Saw this   give them a chance to fix it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Very Frustrated

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Dec 15, 2013 5:23:18 PM
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I'm having the same problem as everyone else.  I have Internet plus TV currently, but cannot order Internet only.  Please update soon.

I'm having the same problem as everyone else.  I have Internet plus TV currently, but cannot order Internet only.  Please update soon.

Re: Very Frustrated

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Dec 16, 2013 6:52:41 AM
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Moderator

@mikeloux70 

 

I am sorry to hear of the problems you experienced when posting to this forum.

 

I have sent you a Private Message. Please click on the blue envelope  in the upper right hand corner of any forum page.

 

Thanks!

 

Phil-101 • Community Moderator
Remember to always mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread.
This will help other users find this information too!

@mikeloux70 

 

I am sorry to hear of the problems you experienced when posting to this forum.

 

I have sent you a Private Message. Please click on the blue envelope  in the upper right hand corner of any forum page.

 

Thanks!

 

Phil-101 • Community Moderator
Remember to always mark posts that resolved your issue with Accept as Solution.
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Re: How can I get GigaPower without Cable?

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Dec 16, 2013 12:21:43 PM
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Teacher
Edited by brafish on Dec 17, 2013 at 6:55:32 AM

I think I have a work-around!

 

I called a rep again today and after a transfer and some back-and-forth we come up with this solution:

 

  1. Log Out from att.com
  2. Select Shop\U-Verse\U-Verse Internet
  3. Select "Check Availability"
  4. Select"Check using my home address" and enter your install address
  5. On the GigaPower splash screen select "Learn More"
  6. On the "U-Verse is already installed at this location" screen, select "I am moving to this address" and hit "continue"
  7. You should now have the normal 3-tabs of bundle options.  Select the Internet only option and hit "select"
  8. On the Order Summary page, select "Begin Checkout"
  9. You will be asked for your Personal & Credit Information.  Enter it like you normally would, however this info should ultimately not be used.
  10. On the Installation Day Time request, enter your preferences.  Now, here is the key.  In the "comments" tell the order processor that you are an existing customer but were told to use the new customer system to order due to the web problem.  Make sure to include your account number and any special installer instructions.

It appears to have worked.  I now have an open order being processed for a Wednesday install that is linked to my U-Verse account.  Since it appears that the credit checks and order processing are done manualy, they read the comments and make the necessary adjustments to the order.

 

When I actually have an install date confirmed I will update here.

I think I have a work-around!

 

I called a rep again today and after a transfer and some back-and-forth we come up with this solution:

 

  1. Log Out from att.com
  2. Select Shop\U-Verse\U-Verse Internet
  3. Select "Check Availability"
  4. Select"Check using my home address" and enter your install address
  5. On the GigaPower splash screen select "Learn More"
  6. On the "U-Verse is already installed at this location" screen, select "I am moving to this address" and hit "continue"
  7. You should now have the normal 3-tabs of bundle options.  Select the Internet only option and hit "select"
  8. On the Order Summary page, select "Begin Checkout"
  9. You will be asked for your Personal & Credit Information.  Enter it like you normally would, however this info should ultimately not be used.
  10. On the Installation Day Time request, enter your preferences.  Now, here is the key.  In the "comments" tell the order processor that you are an existing customer but were told to use the new customer system to order due to the web problem.  Make sure to include your account number and any special installer instructions.

It appears to have worked.  I now have an open order being processed for a Wednesday install that is linked to my U-Verse account.  Since it appears that the credit checks and order processing are done manualy, they read the comments and make the necessary adjustments to the order.

 

When I actually have an install date confirmed I will update here.

Re: How can I get GigaPower without Cable?

[ Edited ]
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Dec 16, 2013 1:38:01 PM
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Teacher

I do indeed have a confirmed installation date on Wednesday.  Issue solved!

 

I'll post here if for some reason there is a screw-up with the installation or billing, but I think the issue now has a viable solution.

I do indeed have a confirmed installation date on Wednesday.  Issue solved!

 

I'll post here if for some reason there is a screw-up with the installation or billing, but I think the issue now has a viable solution.

Re: How can I get GigaPower without Cable?

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Dec 17, 2013 11:18:40 AM
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Teacher

Unfortunately, I am now having a problem with the billing where they want to charge me $99/month instead of $70 for the internet service because I have voice.  I posted something in the billing forum.

 

Why is everything so complicated with AT&T?

Unfortunately, I am now having a problem with the billing where they want to charge me $99/month instead of $70 for the internet service because I have voice.  I posted something in the billing forum.

 

Why is everything so complicated with AT&T?

Re: How can I get GigaPower without Cable?

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Dec 17, 2013 2:50:35 PM
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Community Support

 

Thank you all for your interest in ordering AT&T U-verse with GigaPower! We have researched your concern and unfortunately we do not offer a special package for just internet and phone at this time. While our initial GigaPower offers do not include this as an option we do have plans to add additional offers soon. We have forwarded your concern to the proper channels and will repost on this thread when/if this option becomes available.

 

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

 

Thank you all for your interest in ordering AT&T U-verse with GigaPower! We have researched your concern and unfortunately we do not offer a special package for just internet and phone at this time. While our initial GigaPower offers do not include this as an option we do have plans to add additional offers soon. We have forwarded your concern to the proper channels and will repost on this thread when/if this option becomes available.

 

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get GigaPower without Cable?

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Dec 17, 2013 6:37:53 PM
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Tutor

"unfortunately we do not offer a special package for just internet and phone at this time"

 

That isn't solving the problem.  We are trying to get internet without phone or cable.  It is absurd that AT&T cannot solve this simple problem.  Obviously it is better from your standpoint to have us sign up for more than one service.  But we only want internet.  I'm trying to give you my money but you are making it way too difficult.

"unfortunately we do not offer a special package for just internet and phone at this time"

 

That isn't solving the problem.  We are trying to get internet without phone or cable.  It is absurd that AT&T cannot solve this simple problem.  Obviously it is better from your standpoint to have us sign up for more than one service.  But we only want internet.  I'm trying to give you my money but you are making it way too difficult.

Re: How can I get GigaPower without Cable?

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Dec 17, 2013 7:10:01 PM
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Teacher

I've gone ahead and cancelled my voice service since having that package was causing me all sorts of headaches with this new gigapower.  I'll find another way to have a home phone for emergencies and save myself the $35/month they wanted so that I could get the $29/month discount on internet.

I've gone ahead and cancelled my voice service since having that package was causing me all sorts of headaches with this new gigapower.  I'll find another way to have a home phone for emergencies and save myself the $35/month they wanted so that I could get the $29/month discount on internet.

Re: How can I get GigaPower without Cable?

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Dec 18, 2013 4:26:44 PM
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Teacher

AT&T actually came out and attempted to install today, so the steps I listed above did indeed get around the web problem for ordering.  Too bad I had to cancel voice to get it, but I'll find another way.

 

Also unfortunately, the installation was unsuccessful because of a bad or unconfigured switch in my neighborhood (my brother living next-door's installation failed too).  But that's not related to the ordering problem, so yay?

AT&T actually came out and attempted to install today, so the steps I listed above did indeed get around the web problem for ordering.  Too bad I had to cancel voice to get it, but I'll find another way.

 

Also unfortunately, the installation was unsuccessful because of a bad or unconfigured switch in my neighborhood (my brother living next-door's installation failed too).  But that's not related to the ordering problem, so yay?

Re: How can I get GigaPower without Cable?

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Dec 18, 2013 5:28:17 PM
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Tutor

I just got off the phone with at&t.  I used the work around as mentioned above to get internet without cable or phone service.  I also opted out of the "Premier" offer.  As stated on the terms of the website, this would cost $106/mo and the $100 installation fee is not waived.  I was okay with that, however, I was told that I would still be locked in to a 1 year term.  So I cancelled.  

Guess I'll just wait for Google.  smh

 

I just got off the phone with at&t.  I used the work around as mentioned above to get internet without cable or phone service.  I also opted out of the "Premier" offer.  As stated on the terms of the website, this would cost $106/mo and the $100 installation fee is not waived.  I was okay with that, however, I was told that I would still be locked in to a 1 year term.  So I cancelled.  

Guess I'll just wait for Google.  smh

 

Re: How can I get GigaPower without Cable?

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Dec 19, 2013 5:54:32 AM
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I'm thinking about doing this as well (just canceling my voice plan)... Interesting that ATT would rather have us cancelling our voice service.

 

Moving to Oooma, Vonage or Google voice will likely save me money in the long run but it seems counter intuitive that ATT is actually pushing people to cancel phone service in order to get better internet service...

I'm thinking about doing this as well (just canceling my voice plan)... Interesting that ATT would rather have us cancelling our voice service.

 

Moving to Oooma, Vonage or Google voice will likely save me money in the long run but it seems counter intuitive that ATT is actually pushing people to cancel phone service in order to get better internet service...

Re: How can I get GigaPower without Cable?

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