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Posted Jul 14, 2014
9:52:56 PM
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How can I file a detailed written billing complaint?

Devided customer service devided departments do not appear to have clear procedures in place to how to handle complaints or explain the rationale for the billing charges. Late billing fees if disputed charges are not paid immediately.

Devided customer service devided departments do not appear to have clear procedures in place to how to handle complaints or explain the rationale for the billing charges. Late billing fees if disputed charges are not paid immediately.

How can I file a detailed written billing complaint?

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Jul 15, 2014 7:27:24 AM
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@bonesdc  wrote:

Devided customer service devided departments do not appear to have clear procedures in place to how to handle complaints or explain the rationale for the billing charges. Late billing fees if disputed charges are not paid immediately.


 _________________________________________________________________

 

 

 Hey Bones,

 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope.

 

 

Or you can call the Retention Department. Call the 800-288-2020 number, confirm your phone number when it asks (if calling from your home), and then just keep saying "none of those" to the rest of the prompts (be very persistent), and it should connect you to a real human within a minute or two. Tell them to transfer you to the Retention Department.

 

 

                              


@bonesdc  wrote:

Devided customer service devided departments do not appear to have clear procedures in place to how to handle complaints or explain the rationale for the billing charges. Late billing fees if disputed charges are not paid immediately.


 _________________________________________________________________

 

 

 Hey Bones,

 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope.

 

 

Or you can call the Retention Department. Call the 800-288-2020 number, confirm your phone number when it asks (if calling from your home), and then just keep saying "none of those" to the rest of the prompts (be very persistent), and it should connect you to a real human within a minute or two. Tell them to transfer you to the Retention Department.

 

 

                               neon_sign.jpg

Re: How can I file a detailed written billing complaint?

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Jul 24, 2014 9:45:13 PM
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Computer-Joe, thanks for the suggestion, the social media ATT customer care specialist resolved the problem.

Computer-Joe, thanks for the suggestion, the social media ATT customer care specialist resolved the problem.

Re: How can I file a detailed written billing complaint?

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Jul 25, 2014 9:42:37 AM
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That's great, thanks for the update! Smiley Happy

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

That's great, thanks for the update! Smiley Happy

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I file a detailed written billing complaint?

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