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Posted Mar 4, 2014
5:17:21 PM
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Horrible Customer Service
We have had nothing but problems with our Internet from the start. We have multiple inside techs and outside line techs come in to try to fix it. I called today to cancel the service as advised by an AT&T tech because there was nothing they could do to fix the problem. The "retention specialist" was trying to charge me the original install charge. The service hasn't been working properly to begin with so obviously the install wasn't done right. I escalated it to a supervisor who then waived it but are still trying to charge me for a service I was barely able to use. They said Its part of their "buyers remorse" program. Excuse me? Buyers remorse? The service that was offered was not delivered.

I feel that i shouldn't have to pay anything because of the lack of connectivity we've had. On top of all of that the credits to my account are issued separately (3-6 weeks) yet I'm required to pay everything within 14 days. I will be escalating this with AT&T management, if its not resolved I will be filling a complaint with the BBB for use of strong arm business practices.

Please be wary before moving forwadr with AT&T. I love the service I had at my previous place but with this experience it's shown me what kind of business practices this company really has.
We have had nothing but problems with our Internet from the start. We have multiple inside techs and outside line techs come in to try to fix it. I called today to cancel the service as advised by an AT&T tech because there was nothing they could do to fix the problem. The "retention specialist" was trying to charge me the original install charge. The service hasn't been working properly to begin with so obviously the install wasn't done right. I escalated it to a supervisor who then waived it but are still trying to charge me for a service I was barely able to use. They said Its part of their "buyers remorse" program. Excuse me? Buyers remorse? The service that was offered was not delivered.

I feel that i shouldn't have to pay anything because of the lack of connectivity we've had. On top of all of that the credits to my account are issued separately (3-6 weeks) yet I'm required to pay everything within 14 days. I will be escalating this with AT&T management, if its not resolved I will be filling a complaint with the BBB for use of strong arm business practices.

Please be wary before moving forwadr with AT&T. I love the service I had at my previous place but with this experience it's shown me what kind of business practices this company really has.

Horrible Customer Service

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Mar 6, 2014 2:18:31 PM
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Community Manager

Hello @Mluce5m 

 

I'm very sorry about this terrible experience. Our team of Social Media Care managers will be happy to help with anything we can. If you don't mind, please send us a private message by clicking here with your full name, phone number, account number and the best time you can be reached. You will then get a reply via email within 2-3 business days from a manager.

 

Thank you,

Dmirtiy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @Mluce5m 

 

I'm very sorry about this terrible experience. Our team of Social Media Care managers will be happy to help with anything we can. If you don't mind, please send us a private message by clicking here with your full name, phone number, account number and the best time you can be reached. You will then get a reply via email within 2-3 business days from a manager.

 

Thank you,

Dmirtiy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 7, 2014 7:07:53 PM
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Teacher

i was thinking of trying ATT just for the heck of it but this is all making me laugh but also feel bad for people. sooooo many ATT internet customers with terrible internet connections....and believe me I swap them to another provider almost every day Smiley Happy

 

when will you get things right ATT?

i was thinking of trying ATT just for the heck of it but this is all making me laugh but also feel bad for people. sooooo many ATT internet customers with terrible internet connections....and believe me I swap them to another provider almost every day Smiley Happy

 

when will you get things right ATT?

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