My home telephone and internet service has been out since last Thursday, March 27. I have spent about 2.5 hours on the phone with customer support and confirmed it was not a problem with the box in my house. Support explained it was a problem in the central office where I live. I have received at least 4 automated calls from ATT informing me the problem has been fixed and it has not been fixed. Now ATT needs me at my home tomorrow to have a technician come to the house and have access to my house. Have others had this level of problems with u-Verse voice and internet service? I had plain old ATT home telephone and DSL service for years without any problems. U-Verse is supposed to be better service and supposed to cost less. Having a service outage for over a week is unfathomable. Perhaps the ATT infrastructure in my area cannot support U-Verse properly? Perhaps I should go back to the plain old telephone and DSL service? Any feedback? How has ATT U-Verse been in terms of refunding for service outages and inconvenience? Thanks.
Thanks for posting. I'm so sorry to hear about your service outage, and I completely understand your frustration. We would be happy to look into this for you, so please click here to send our U-verse experts a private message.
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Thanks for your response. Yes, after several phone calls and several hours of working on this to get resolution, I do have a satisfactory resolution. I have spoken to a number of people who have had similar outages with Uverse service including some of ATT's own employees. I am amazed that in this day and age these outages still occur and for such long periods of time. I am back in service after 10 days without service and so far so good. Thanks again.
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