09-23-2013 4:32 PM
Our home phone doesn't get a dial tone. All indications are that a phone is off the hook, however, we only have 2 (cordless) phones and I've checked, double checked, and triple checked them to make sure they are not off the hook. I've tried with a regular corded land phone too. Nothing is working. I've also restarted the modem to no avail.
Any help would be great.
09-23-2013 5:54 PM
09-24-2013 5:54 AM
09-24-2013 6:11 AM
09-24-2013 7:30 AM
When we still had POTS, my phone went dead (not busy signal but dead) and I was told by CS to unplug EVERY phone from the wall jacks, wait a few minutes and then one-by-one, plug each one in and see if that fixes the problem. It did.
It'd be worth a try if the OP hasn't tried that little trick.
09-24-2013 7:31 AM - edited 09-24-2013 7:32 AM
Agree with aviewer...pots ot voip...
New install? Did old modem get unplugged?
Example came from TW with modem providing phone service, if old install is not disconnected (remove phone line from back of TW modem) may produce your problem...two voip services on same line.
If phone works correctly plugged directly into RG then issue in house wiring or device.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
Congratulations! You earned the Liz badge!