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Posted Feb 28, 2014
6:54:27 PM
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Home Surviellance System will not work with Uverse pace 5031NV router

Hi everyone on the cumminity forums my name is George nice to meet you all, before switching my internet to U-Verse I had a DSL modem which was connected to a Belkin router and my home surviellance dvr was connected via Ethernet to the Belkin router and on my Dvr system Under the network settings there is a option I would put to DHCP and it would automatically assign my DVR an ip address, subnet mask, gateway, and dns server which then I opened the ports in the router and was able to access my home Surviellance DVR using my iphone or computer remotely with no problem. Eventually I changed my internet system to U-VERSE Pace 5031NV router and the technician told me I don't need the Belkin router anymore, therefore I connect my home surviellance DVR to the U-VERSE routher with the Ethernet cable and when i put my DVR into DHCP mode the same way I did before it WOULD NOT assign my DVR an ip address, subnet mask, gateway, and DNS. If anyone could help me I would appreciate it very much I have tried everything I talked with at&t for hours and no body can help me I spoke to maybe 5 technicians on the phone and no help, if anyone can Help it would be great if not I want to switch to another company my home security is very important.

Hi everyone on the cumminity forums my name is George nice to meet you all, before switching my internet to U-Verse I had a DSL modem which was connected to a Belkin router and my home surviellance dvr was connected via Ethernet to the Belkin router and on my Dvr system Under the network settings there is a option I would put to DHCP and it would automatically assign my DVR an ip address, subnet mask, gateway, and dns server which then I opened the ports in the router and was able to access my home Surviellance DVR using my iphone or computer remotely with no problem. Eventually I changed my internet system to U-VERSE Pace 5031NV router and the technician told me I don't need the Belkin router anymore, therefore I connect my home surviellance DVR to the U-VERSE routher with the Ethernet cable and when i put my DVR into DHCP mode the same way I did before it WOULD NOT assign my DVR an ip address, subnet mask, gateway, and DNS. If anyone could help me I would appreciate it very much I have tried everything I talked with at&t for hours and no body can help me I spoke to maybe 5 technicians on the phone and no help, if anyone can Help it would be great if not I want to switch to another company my home security is very important.

Home Surviellance System will not work with Uverse pace 5031NV router

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Mar 4, 2014 1:27:58 PM
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@Georgefrmnh 

 

Hello George, welcome to the forums. We have a team of amazing U-Verse specialists and we'll be happy to look into this issue for you and help with anything we can. If you don't mind, please send us a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thanks,

Dmitriy


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@Georgefrmnh 

 

Hello George, welcome to the forums. We have a team of amazing U-Verse specialists and we'll be happy to look into this issue for you and help with anything we can. If you don't mind, please send us a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Home Surviellance System will not work with Uverse pace 5031NV router

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Mar 5, 2014 3:52:46 PM
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Community Support

Hi Georgefrmnh,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi Georgefrmnh,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Home Surviellance System will not work with Uverse pace 5031NV router

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