11-24-2013 7:55 PM - edited 11-24-2013 8:06 PM
Short version, Had uverse over a year now, been flawless until a couple weeks ago, when we started getting stuttering/freezes (picture freezes for a less than a second then continues normally). Roughly correlates to when I noticed updated menus in the gateway, but that could be a coincidence. Setup is an INiD thing outside, with the i38HG inside. Settop boxes are connected via coax, tho moving to twisted pair would be trivial (I have Cat5e throughout most of the house). Restarting the set top boxes and inid doesnt seem to change anything. No changes to cabling, power, appliances etc.
11-24-2013 8:18 PM
11-24-2013 8:23 PM
Don't get the blue screen most of the time, just the picture stutter.
They tried a single line when it was first installed, but they couldn't get it to work, so a diffrent tech came out a couple days later and did the inid.
Yes, I rebooted it.
11-24-2013 10:07 PM
If your TV's are on coax, there's splitters that can go bad over time (given your initial tech did things correctly) , causing issues. There is a new "iNid" system that can replace the one you have if coax isn't the problem. NVG589. Get a tech out to correct the problem.
11-25-2013 9:49 AM
I apologize about the issues you are having with your TV service. One thing worth trying to see if it is possibly a coax issue is to connect your STB with Ethernet cable if possible. If that STB no longer has any issues, but the others still get a stuttering issue, it indicates there is an issue with your coax. If it still has issues, there may be a bigger problem, and I will be glad to help get that addressed. I will be sending you a private message to gather more information and so you have a direct contact for this issue.
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