12-07-2013 12:28 PM
Can anyone in this community provide a suggestion on the best way to get our service request moving along? It's been weeks since we've requested that our service be transfered to our new house, which is less than a mile from ATT headquarters in Dallas, but so far nothing has been done.
We've called, emailed, Tweeted, "facebooked". Nothing helps. They can't even provide a date when a technician will begin working on it.
Any suggestions will be greatly appreciated. Thanks.
12-07-2013 12:34 PM
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
12-07-2013 5:30 PM
12-08-2013 2:38 PM
We greatly apologize about the delay with the installation at your new location. We received your private message and will investigate the roadblock and continue working with you to provide you more information about your installation via private message.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
12-11-2013 9:22 PM
12-11-2013 9:58 PM