Reply
Posted Sep 20, 2013
9:42:47 AM
View profile
Having trouble getting Uverse and getting frustrated!

I have been an AT&T DSL user for many years (since Bellsouth days).  I have wanted Uverse for a long time but the database has always said it isn't available.   However, a month or so ago a new person moved in across the street - and, guess what, AT&T installed Uverse!   However, I went into the web site and it still says it is unavailable for my address.  So, I put in a request for a more thorough investigation and got an e-mail reply (with a Validation Request number) saying Uverse was, indeed, available for my address and I could now order via phone or through the web.  So, I tried.  No dice.  They say the database is still saying its unavailable.

 

To further complicate the matter, I went to the other next door neighbor (not the ones with the new Uverse) to ask them about what they did for internet service and they said they use cable because AT&T says they aren't even able to get DSL!!  Their house is literally 15 feet from mine and I have had DSL for at least 7 years.

 

AT&T needs to get their databases updated and their act together.  In the old days you could count on a knowledgeable field person coming to your house and actually knowing what they were doing and giving you good answers to questions.   Now all you are able to talk to are people who are querying the same screwed up databases as you can look at yourself on the web - and they seem unable to refer you to anyone who is more knowledgeable.

 

Come on AT&T - get your act together.

I have been an AT&T DSL user for many years (since Bellsouth days).  I have wanted Uverse for a long time but the database has always said it isn't available.   However, a month or so ago a new person moved in across the street - and, guess what, AT&T installed Uverse!   However, I went into the web site and it still says it is unavailable for my address.  So, I put in a request for a more thorough investigation and got an e-mail reply (with a Validation Request number) saying Uverse was, indeed, available for my address and I could now order via phone or through the web.  So, I tried.  No dice.  They say the database is still saying its unavailable.

 

To further complicate the matter, I went to the other next door neighbor (not the ones with the new Uverse) to ask them about what they did for internet service and they said they use cable because AT&T says they aren't even able to get DSL!!  Their house is literally 15 feet from mine and I have had DSL for at least 7 years.

 

AT&T needs to get their databases updated and their act together.  In the old days you could count on a knowledgeable field person coming to your house and actually knowing what they were doing and giving you good answers to questions.   Now all you are able to talk to are people who are querying the same screwed up databases as you can look at yourself on the web - and they seem unable to refer you to anyone who is more knowledgeable.

 

Come on AT&T - get your act together.

Having trouble getting Uverse and getting frustrated!

370 views
2 replies
(0) Me too
(0) Me too
Post reply
Cancel
Submit
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Sep 20, 2013 4:41:42 PM
0
(0)
ACE - Master

Kentuck, you need to speak with the escalation group.  Please click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

 

They should be able to tell you what is going on.

 

Do keep in mind that houses across the street or even next door to each other may have the telephone cabling coming from completely different directions.  Also, some areas have had issues where the capacity of the VRAD cabinet has been saturated, leaving no more connections for new customers.

 

Kentuck, you need to speak with the escalation group.  Please click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

 

They should be able to tell you what is going on.

 

Do keep in mind that houses across the street or even next door to each other may have the telephone cabling coming from completely different directions.  Also, some areas have had issues where the capacity of the VRAD cabinet has been saturated, leaving no more connections for new customers.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Having trouble getting Uverse and getting frustrated!

2 of 3 (335 Views)
0
(0)
  • Rate this reply
View profile
Sep 21, 2013 6:24:30 AM
0
(0)
ACE - Expert

You may also try this new Community Specialist group.   ATTU-verseCare

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

You may also try this new Community Specialist group.   ATTU-verseCare

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Having trouble getting Uverse and getting frustrated!

3 of 3 (306 Views)
Share this post
Share this post