02-21-2014 4:27 PM - edited 02-21-2014 6:48 PM
My service has been excellent for the past 4/5 years but the last month I've had total outage problems that happen at least once every couple of days. The TV and Internet will go out for about 10 to 15 minutes. Nearby neigbors are saying they don't have an issue. AT&T has sent a new gateway which didn't resolve the problem. A couple of techs came out and they didn't see any issues but said it could be the port in the vrad and they would have at&t monitor it for 72 hrs. Unfortunatelty, it didn't go out during those 72 hrs. Here are the Uverse realtime screenshots.
Any suggestions? Thanks
02-21-2014 6:11 PM
02-21-2014 6:35 PM
Do you know if you have a dedicated run from your NID (box on the back of the house) to your Residential Gateway (RG)? If not, how is it connected?
If Coax or telephone wiring, have you made any changes to your coax, or telephone wiring?
02-21-2014 6:36 PM - edited 02-22-2014 7:52 AM
I sure hope that technology has advanced enought that many of the issues you mentioned are not problematic these days, but I guess they still exist. I live in the deep south so ice is not normally a problem. Nothing has changed in the past 4/5 years except a Kurig coffee maker and a few CFL bulbs replaced with LED's
02-21-2014 6:38 PM - edited 02-21-2014 6:49 PM
There is a single line from the NID directly to the gateway, ethernet cat5. There are no splits in that cable and it connects to nothing else but the gateway.
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