Have to wait a week for installation...

Tutor

Have to wait a week for installation...

I've recently had to drop my former internet and cable provider and came to AT&T as a result. The problem is, they had told us that we were going to have to wait until the 11th to get the service installed. I've seen managed to get it bumped up to the 9th through the change installation date part of the website, but that's still a week away, and that particular part of the website seems to be eating up what little internet I do have by means of a 4G card. 

 

I'll likely keep my eye on that page hoping for something sooner, but I can't help but wonder if there's something else that could help get our service set up sooner? The person I set up the installation date with said they couldn't do anything else but did direct me to the page that I've very slowly been upgrading my date with. 

 

Is there anyome else who could possibly help me get something a little sooner so I'm not without Phone, TV, or internet for a week? 

Message 1 of 6 (441 Views)
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ACE - Master

Re: Have to wait a week for installation...

You can try this but I'm not sure how much help you will get.  Installs are based on openings in the schedule.

 

Send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (428 Views)
Tutor

Re: Have to wait a week for installation...

Thanks. I've sent off a PM, I guess I'll wait now unless someone else has another suggestion.
Message 3 of 6 (420 Views)
Expert

Re: Have to wait a week for installation...

Watch the blue envelope at the4 top of the4 forum page for message notification as Customer Care will reply to you via PM as well.

Message 4 of 6 (389 Views)
Tutor

Re: Have to wait a week for installation...

As a matter of fact, BeeBeeSA's suggestion got me exactly the response I needed. I am now scheduled for installation on Wednesday. Thank you all for your help!
Message 5 of 6 (380 Views)
Expert

Re: Have to wait a week for installation...

Thanks for posting your results.   Let us know how the install goes.

Message 6 of 6 (378 Views)
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