Hard Reset DVR?

Teacher

Hard Reset DVR?

So i am in day 2 of Uverse service...and on my 2nd svc call.  :smileysad:

 

While on the phone with support they informed me that holding down the OK and ArrowDown on my VIP1216 would force it to hard reboot and reload....which it doesnt.

 

Tried google for an answer and motorola.com, no joy.

 

Anyone know the key sequence to get the hard reboot/update done?

 

Thanks in advance....

 

J

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Re: Hard Reset DVR?


jerrtx wrote:

So i am in day 2 of Uverse service...and on my 2nd svc call.  :smileysad:

 

While on the phone with support they informed me that holding down the OK and ArrowDown on my VIP1216 would force it to hard reboot and reload....which it doesnt.

 

Tried google for an answer and motorola.com, no joy.

 

Anyone know the key sequence to get the hard reboot/update done?

 

Thanks in advance....

 

J


  You can do a hard reboot by pressing and holding the power button and the ok button simultaneously for about 5 seconds, or until the lights on the stb start blinking.  Then release them and the stb will do a hard reset.

Message Edited by RCSMG on 09-23-2008 05:30 PM
Message 2 of 34 (8,911 Views)
Teacher

Re: Hard Reset DVR?

Thanks... im hoping it will help, im getting tired of having to unplug the DVR and plug it back in to just watch TV.

 

The issue I am having is that if i just use the power button, i get the big blue screen (and can hear audio), but video never changes.  happens every time I turn it off.  They are coming out to replace the DVR I believe tomorrow, but wanted to see if a SW download would fix the issue.

 

Thx for the speedy reply.

 

J

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Master

Re: Hard Reset DVR?

are you using a hdmi cable?...
Dennis
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Re: Hard Reset DVR?

What problems are you having with your service?
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Teacher

Re: Hard Reset DVR?

Yes, i am running HDMI
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Re: Hard Reset DVR?

Try this.  Unplug the hdmi cable from the stb and then press and hold the power button until the lights flash.  This is a soft reboot.  Then after 5 minutes plug the hdmi cable back into the stb and that should solve your problem.  The stb and the tv were having a handshake problem.  If you can try to use the shortest hdmi cable you can to connect the stb to your tv.  The shorter the better.  And you don't have to buy an expensive cable either.
Message 7 of 34 (8,912 Views)
Master

Re: Hard Reset DVR?


jerrtx wrote:

So i am in day 2 of Uverse service...and on my 2nd svc call.  :smileysad:

 

While on the phone with support they informed me that holding down the OK and ArrowDown on my VIP1216 would force it to hard reboot and reload....which it doesnt.

 

Tried google for an answer and motorola.com, no joy.

 

Anyone know the key sequence to get the hard reboot/update done?

 

Thanks in advance....

 

J


 

Holding the down arrow, the OK button and the power button at the same time, will create what is called a disaster recorvery (DR). You need to hold all those buttons at once till you see the 3 lights on the fron of the DVR/STB flash. After that, you should get a gear and in about 20 minutes or so, everything should come back after that.

 

Unfortunately, doing the above will most likely result in you losing any recorded items you might have.

A DR, is something in my opinion, that should only be done as a last resort, when all else has failed.

 

Sounds like the handshake issue with HDMI is your problem. Hopefully, RC's suggestion will help. I know it has helped others.

Message 8 of 34 (8,912 Views)
Teacher

Re: Hard Reset DVR?

Thanks so much for the solution!!!!

 

I spent 30 mins on the phone with U-Verse support and not once did this come up.  Someone needs to add that little gem to their troubleshooting flowchart!

 

J

Message 9 of 34 (8,912 Views)
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Re: Hard Reset DVR?

Glad it worked for you.  Here in the peer to peer forum we all work and learn together about how to solve issues with the Uverse services.  There are times when ts can help you with a problem and there are times when you will get help here.  If you have any other issues please let us know, we will be glad to help.  Welcome to Uverse, enjoy. :smileyvery-happy:
Message 10 of 34 (8,912 Views)
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Re: Hard Reset DVR?

Hey Pip I thought holding the power button, the ok button, and the down arrow button would initiate the disaster recovery.  And holding the power button and the ok button just did a hard reboot..
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Re: Hard Reset DVR?


RCSMG wrote:
Hey Pip I thought holding the power button, the ok button, and the down arrow button would initiate the disaster recovery.  And holding the power button and the ok button just did a hard reboot..

It does. That's the one that results in the gears and losing recordings.

 

I've never heard of just the OK and power button being done. I suppose it would just intialize something along the lines of a soft reset, much in the way if you try to do a DR but don't quite hold everything in at once.

 

I understood a hard reset to be unplugging the power cord from the back of the DVR/STB.

Message Edited by Pip on 09-23-2008 09:14 PM
Message Edited by Pip on 09-23-2008 09:15 PM
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Re: Hard Reset DVR?

I've held those two buttons in the past on my dvr and didn't lose my recordings.  It is possible that all I did was a soft reboot though.  Anything is possible.
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Re: Hard Reset DVR?

I did the Power/Ok/DownArrow for 10 seconds, got the 2 Gears and it looked like it was reloading the config.  I didnt lose my recorded shows though, that was a bonus.
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Re: Hard Reset DVR?


jerrtx wrote:
I did the Power/Ok/DownArrow for 10 seconds, got the 2 Gears and it looked like it was reloading the config.  I didnt lose my recorded shows though, that was a bonus.

You bet it was! :smileywink:

 

Best to be warned that doing a DR may result in a loss of recordings. :smileywink: I know when I have done it, I lost my recordings, however, I am hearing more now that people are not losing their recordings. My maintenance guy in our building, he did a DR and he said, just because of the look on my face, he did not lose any of his recorded items, so, who knows.

 

Still best to be safe on that score. :smileywink:

 

RC, when I first tried a DR, I had a devil of time trying to hold all 3 things at once. Not easy when you have arthritic fingers and the ned result was the equivalent of a soft reset.

You have to get the gears for a DR. :smileywink:

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