Hard Reset DVR?

Teacher

Hard Reset DVR?

So i am in day 2 of Uverse service...and on my 2nd svc call.  :smileysad:

 

While on the phone with support they informed me that holding down the OK and ArrowDown on my VIP1216 would force it to hard reboot and reload....which it doesnt.

 

Tried google for an answer and motorola.com, no joy.

 

Anyone know the key sequence to get the hard reboot/update done?

 

Thanks in advance....

 

J

Message 1 of 34 (11,294 Views)
Expert

Re: Hard Reset DVR?

I wonder if one of the updates that ATT rolled out eliminated the issue that caused the loss of recorded programs when you do a dr?  I am not going to test the theory though.  I nominate Spd to try it. :smileywink:

 

When I did what I thought was a hard reboot holding the two buttons I didn't get the wheels.

Message Edited by RCSMG on 09-23-2008 06:23 PM
Message 16 of 34 (9,205 Views)
Master

Re: Hard Reset DVR?


RCSMG wrote:

I wonder if one of the updates that ATT rolled out eliminated the issue that caused the loss of recorded programs when you do a dr?  I am not going to test the theory though.  I nominate Spd to try it. :smileywink:

 

When I did what I thought was a hard reboot holding the two buttons I didn't get the wheels.

Message Edited by RCSMG on 09-23-2008 06:23 PM

 

Soft reset = push power button on the DVR/STB for 5 seconds till lights flash.

 

Hard reset = pull the power plug from the back of the DVR/STB for about 15 seconds.

 

Disaster Recovery (aka DR) = Holding the power, down arrow and OK button on the DVR/STB at the same time till the lights flash AND you see the gear on the screen. (WARNING: you might lose all your recordings when doing this!)

 

It's possible something was changed so you don't lose anything. I'm not about to try and find out either. Just too hard for me to do DR anyway. :smileysad:

 

Somehow, I don't think spd will volunteer either! :smileyvery-happy:

Message 17 of 34 (9,205 Views)
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Master

Re: Hard Reset DVR?

long long time ago i can still remember. tier 2 had me push the ok and down arrow while unplugging the stb for 10 or 15 sec's. didn't lose recording and i don't recall what was wrong. The day the music died...
Dennis
Message 18 of 34 (9,205 Views)
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Re: Hard Reset DVR?

I nominated Spd because I know he isn't here right now.:smileyvery-happy:  But somehow I don't think he will step up and do it.
Message 19 of 34 (9,205 Views)
Master

Re: Hard Reset DVR?


showtime48 wrote:
long long time ago i can still remember. tier 2 had me push the ok and down arrow while unplugging the stb for 10 or 15 sec's. didn't lose recording and i don't recall what was wrong. The day the music died...

 

I know. I saw that once in a great while that someone did that, but it hasn't been brought up in a long time and it;s just as hard doing that as it is a DR.

 

I was thinking of just holding the 2 things in. Forgot about unplugging the power cord at the same time, because I know I can't do that! Just not coordinated enough!! :smileywink:

Message 20 of 34 (9,207 Views)
Master

Re: Hard Reset DVR?

had 2 gears  after ike   fyi

recordings still there  btw

 

 

 

 

 

 

randy    ymmv

Message 21 of 34 (8,186 Views)
Master

Re: Hard Reset DVR?


randyl wrote:

had 2 gears  after ike   fyi

recordings still there  btw

 

 

 

 

 

 

randy    ymmv


 

Something changed then, since more folks are keeping their recordings after a DR and that's a good thing. :smileywink:
Message 22 of 34 (8,186 Views)
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Re: Hard Reset DVR?

I think they did a fix that protects the recordings.  Dare to dream.
Message 23 of 34 (8,186 Views)
Master

Re: Hard Reset DVR?


RCSMG wrote:
I think they did a fix that protects the recordings.  Dare to dream.

 

Not even going to go there. :smileywink:

 

Got that goofy message about a change in schedule today when tryin g to set a recording and all I did was a soft reset and it fixed that.

 

I'd to have a lot less things in my list of recordings before I would even consider doing a DR. Last time, I waited till I got it down to maybe 3 movies, which I knew would be shown again and sure enough, they were gone afterwards, but that was back in December, IIRC.

Message 24 of 34 (8,186 Views)
Expert

Re: Hard Reset DVR?

I would try it if I started having some serious issues with my dvr.  I would do it before I would ask to have it replaced, because either way I would lose the recordings.  And right now it seems like ther eis a chance the recordings wouldn't be lost.
Message 25 of 34 (8,187 Views)
ACE - Master

Re: Hard Reset DVR?

Way back last December I was told by the installer that the disaster recovery was similar to doing a complete reinstall of the operating system on a computer.  Thus all recordings (data files) were destroyed.  Perhaps this procedure has been changed and all it does is refresh the OS without wiping the recorded material.  Oh heck....I'm just speculating.

 

WE WANT THDVR IN KANSAS CITY......NOW:smileywink:

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 34 (8,187 Views)
Master

Re: Hard Reset DVR?


hpmsrm wrote:

Way back last December I was told by the installer that the disaster recovery was similar to doing a complete reinstall of the operating system on a computer.  Thus all recordings (data files) were destroyed.  Perhaps this procedure has been changed and all it does is refresh the OS without wiping the recorded material.  Oh heck....I'm just speculating.

 

WE WANT THDVR IN KANSAS CITY......NOW:smileywink:

 

Phil


That's how I always looked at it Phil, with a soft reset maybe being the equivalent to just rebooting your computer and maybe doing a repair of the OS as the in between? (ie: hard reboot) :smileywink:

 

I hear you RC.

Message 27 of 34 (8,187 Views)
Expert

Re: Hard Reset DVR?

I heard that! :smileyvery-happy:  I was actually supposed to try it months ago, but now I'm behind on watching recordings....soon...


RCSMG wrote:
I nominated Spd because I know he isn't here right now.:smileyvery-happy:  But somehow I don't think he will step up and do it.

 

Message 28 of 34 (8,187 Views)
Expert

Re: Hard Reset DVR?

Spd I am thinking about doing it after I watch a few of the shows I have recorded.  Probably sometime this weekend.  I will let you all know what happened once I do it.  Just call me Mikey.:smileywink:
Message 29 of 34 (8,187 Views)
Expert

Re: Hard Reset DVR?

O-tay, I let you do it, Mikey...I'll check later to see if you ate your Life!
Message 30 of 34 (8,187 Views)
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