10-21-2013 6:28 AM
I ordered 45Mpbs - currently getting 28Mbps. They sent someone else out there and worked on the outside wiring and told me they believed they could get significant improvements but I never saw a difference.
Just drop down to the next lower package?
10-21-2013 10:08 AM
Since this is a technical issue that remains unresolved after reasonable attempts to go through TS, I recommend that you contact AT&T U-verse Care via Private Message. This is a group of technical experts who can escalate the solution of your problem when TS is unsuccessful. Include your contact information and the pertinent details of your problem, and than watch the little blue envelope at the upper right of your screen--they will usually reply within 1-2 business days.
10-21-2013 10:11 AM
Just checking... how are you connected to your RG? Wired or wireless?
10-21-2013 10:36 AM
I'm sorry about the trouble you are experiencing. I was able to locate your account and perform some tests that indicate some line problems remain. I have sent you a private message to make arrangements to resolve this.