01-31-2014 5:39 PM - last edited on 01-31-2014 7:32 PM by Phil-101
Once upon a time there was a excited 23 year old who just bought her first house. She immideatly ordered Uverse and was extatic to have cable! Fast forward 4 years and she is now a very disgruntled customer!
I have had ATT for 4 years now. I started to notice my service wasn't the best quality so I called tech support. Technicans came and went through the years saying it was the squirrels on wires. One day a female technecian came over and was outside at the connection spot, not knowing my boyfriend was on the other side of the window listening. She was on the phone with a co-worker and said, "I can't believe they hooked it up like this. It's all sorts of &%$#ed up!" and proceeded to come inside and pretend nothing happened. My service goes out ALL THE TIME. I called tech support again and they decided to send me a new DVR. I open the box, and hook it up and my main tv worked wonderful. I went into my bedroom and BAM, my tv was out. Called tech support right away and they said they had to send me ANOTHER new box. I tried telling them the box in the living room didn't look like a DVR and they said "It must be a new model, don't worry." 3 days later I recieved a box that looked EXACTLY like the first DVR I was trying to replace. Long story short? Yeah the lazy person in the first place sent me the wrong box, causing my other boxes to go out of service and needed to be replaced. I was out of cabel for over a week because of the work of a lazy customer service represenative who refused to listen to what I had to say. 3 months passes and my service goes out again. Tech support says I need new boxes! 3 MONTHS LATER??? A technecian ended up coming out and he was amazing. He said 4 years ago the service was never hooked up correctly to begin with. He fixed everything and went on his way. He left me his supervisors number to call and complain about the previous technicians.
Now, if you made it through all of that, I'm open for suggestions. My bill has INCREASED $12 every month for no reason. I have tried to call tech support, billing, everything. "The office is closed!" When I finally do get to someone they say they'll call me back and never do. The technican who gave me his supervisors number? Yeah I'm still waiting for her to call me back too!
Does anyone know a number to call or an e-mail address to go as HIGH UP the chain of command as possible? I am disgusted with this company! Please help!!!
[word filter avoidance]
01-31-2014 7:33 PM
I suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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