Guide times are different from actual start times

Scholar

Guide times are different from actual start times

I live on the west coast, so PST.  When I search fro a program it may say that the next start time is 8 pm, when the program actually started at 6 pm and I have already missed it.  It's hard to program future recordings when I can't see the actual start times.  Is there something in set-up where I can designate my time zone?

Message 1 of 7 (736 Views)
Expert

Re: Guide times are different from actual start times

[ Edited ]

Actually, it's not the Guide times that are incorrect.  It's the times that you see displayed in the search results that are incorrect.  The times you see when you view the Guide are correct.  It is a known issues that is being addressed.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...

Message 2 of 7 (733 Views)
Scholar

Re: Guide times are different from actual start times

Actually the search the search is messed up in another way.  I noticed it a few months ago  Now when you look up a program, example Bones, you get 5 or 6 sometimes 10 selections on the first screen.  Then you pick one and the next screen will tell you it's not what you want.  When I search for Bones I just want to get one selection on the first page, after selecting that the 2nd page should tell me whether it's HD, On Demand or TV series.  They are not saving a step by putting all of that on the first screen because if you select from the 2nd page result is usually wrong.

 

Whatever they did on the last release that "upgraded" the search needs to be deleted and restored to the old search we used to have.  I found nothing wrong with the old one.

 

Letting off steam.

Message 3 of 7 (715 Views)
ACE - Expert

Re: Guide times are different from actual start times


Linda661 wrote:

Actually the search the search is messed up in another way.  I noticed it a few months ago  Now when you look up a program, example Bones, you get 5 or 6 sometimes 10 selections on the first screen.  Then you pick one and the next screen will tell you it's not what you want.  When I search for Bones I just want to get one selection on the first page, after selecting that the 2nd page should tell me whether it's HD, On Demand or TV series.  They are not saving a step by putting all of that on the first screen because if you select from the 2nd page result is usually wrong.

 

Whatever they did on the last release that "upgraded" the search needs to be deleted and restored to the old search we used to have.  I found nothing wrong with the old one.

 

Letting off steam.


It does you tell you if it's HD,look at the channel # at the bottom as you scroll down.  It'll list the SD channel then the HD channel, usually in a row, even if you've hidden the SD channels.  Then choose the one on the HD channel. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
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Message 4 of 7 (662 Views)
Teacher

Re: Guide times are different from actual start times

I have to agree with Linda661, the search results are terrible and to see a listing of maybe 5 of the same selections, it is daunting at times. There needs to be a option setting to only view HD and HD only in your time zone.

Message 5 of 7 (495 Views)
Teacher

Re: Guide times are different from actual start times

It’s been over 11 month now and no solution from AT&T. I believe they could care less. But raising the price for service is no problem.

Message 6 of 7 (301 Views)
ACE - Professor

Re: Guide times are different from actual start times

First, bad grammar... *wink*

AT&T is claiming to have a fix...we'll see there.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7 (271 Views)
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