08-04-2014 9:08 PM
Recently subscribed, the most I qualified for during the order was Max Plus at 18M. If I lived across the street I would qualify for Power at 45M.
My stats seem pretty strong - downstream max looks like it would support Power. Appears I'm on the 25/2 profile. Even a 32/5 would be nice, if not 45/6.
Is there any way to bump up the speed?
It's hard to stick with Uverse with Comcast doubling speeds this week -
08-05-2014 6:47 AM
Your line should easily handle the 32/5 profile required for MaxTurbo, if you want to upgrade to 24/3 Mbps HSI. AT&T may require a technician visit.
As for Power, yeah, your max connection rate tells me you're close enough to a VRAD to get it.
You might want to click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team and ask them if you can get Power. You can expect a reply via return PM (the blue envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three. They may have to bump you to sales to take an upgrade order, but they should be able to tell what your address actually qualifies for. If they have to do an Address Validation Case for you, that could take a couple of weeks to complete.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
08-05-2014 8:56 AM
Thanks for the advice. I've so far struck out with emailing ATTCustomerCare@att.com but will try the PM route here. The Address Validation Case could be the ticket to resolution Thanks for the review and suggestions!!
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