02-22-2014 11:29 AM
Hi, I got Gigapower installed yesterday in Cedar Park. The Verizon speed test tells me I get about 320Mbit down with only about 60-90Mbit up. This is wired into the modem directly into a laptop ethernet port.
I've tried 2 different laptops and a couple different cables.
I called my installer, and he said that it sounds like that's just how it is if I tried all that. Has anyone else had this type of problem with Gigapower? I'm not overly concerned about achieving a full 300 up, but I am concerned that this lack of upload speed may be a bad indicator of things to come when they increase the speed.
If there's any settings I should try on the NVG589, I'd be glad to try.
02-22-2014 12:46 PM
I just tried plugging directly into the outside jack that I learned about after calling the installer. Sure enough, the upload speed is low out there too.
I phoned AT&T to see if they can send someone out. I guess this one isn't a config issue or a house wiring issue at least.
02-22-2014 3:19 PM
They had someone out within 2 hours. He swapped the modem, and all is well. 320 down, 318 up.
04-03-2014 8:24 PM
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