09-20-2013 10:55 PM
To make a long story short... i cancelled my att uverse voice and at&t accidently cancelled my entire account... shortly after i had to return all of my equip and then schedule a new installation. After all of this was done ... i am now receiving a new bill from my old account indicating a charge of 134.60 . This is a disconnect fee from what i understand. Can somone please help me fix this problem. The reps keep dropping my call... And Others think im just refusing to pay... Check my call logs, for the love of GOD!!!
09-21-2013 5:52 AM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
To check for their reply, click the little blue envelope.
09-21-2013 6:30 AM
If you don't get a responce from the link above, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
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