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Posted Jan 12, 2014
4:39:07 PM
Frustrated trying to Connect other devices to the Motorola NVG589.

Last Thursday, we had AT&T upgrade our account to the Max Turbo internet service, from the Max service, which was using the 2Wire router. The tech replaced the 2Wire with the Motorola NVG589, and the basic things seemed to be working fine, from the uVerse TV to our laptops. But I noticed a couple of other things were not connecting, and subsequent calls to AT&T proved to be not very helpful. I've got a network camera (which was connected to the router via ethernet cable) and a NEST Learning Thermostat, and neither can/will connect. Calls to both of these folks say it's a firewall issue, and I need to turn the firewall off, or change the settings to allow them to get through, but I have no idea how to do that. Also, I use a remote desktop app to connect to my desktop while out of town, and it no longer connects.

What can I do to change the settings to connect to these things?

Last Thursday, we had AT&T upgrade our account to the Max Turbo internet service, from the Max service, which was using the 2Wire router. The tech replaced the 2Wire with the Motorola NVG589, and the basic things seemed to be working fine, from the uVerse TV to our laptops. But I noticed a couple of other things were not connecting, and subsequent calls to AT&T proved to be not very helpful. I've got a network camera (which was connected to the router via ethernet cable) and a NEST Learning Thermostat, and neither can/will connect. Calls to both of these folks say it's a firewall issue, and I need to turn the firewall off, or change the settings to allow them to get through, but I have no idea how to do that. Also, I use a remote desktop app to connect to my desktop while out of town, and it no longer connects.

What can I do to change the settings to connect to these things?

Frustrated trying to Connect other devices to the Motorola NVG589.

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Jan 14, 2014 9:58:43 AM
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Community Manager

Hello @beanryboy 

 

I'm sorry for the issues you're experiencing with your equipment. We have a team of amazing U-Verse specialists that can help you with that! Please send a private message by clicking here with your full name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @beanryboy 

 

I'm sorry for the issues you're experiencing with your equipment. We have a team of amazing U-Verse specialists that can help you with that! Please send a private message by clicking here with your full name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Frustrated trying to Connect other devices to the Motorola NVG589.

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Jan 15, 2014 11:16:43 AM
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Community Support

Hi beanryboy,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi beanryboy,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Frustrated trying to Connect other devices to the Motorola NVG589.

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Jan 21, 2014 7:49:10 AM
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The good news is that the other devices are now connected, and working fine. The bad news is that the NEST will connect, but still disconnects after a period of time and shows OFFLINE. There is something keeping the NEST from staying connected to the wireless network, and I don't know what it is. 

The good news is that the other devices are now connected, and working fine. The bad news is that the NEST will connect, but still disconnects after a period of time and shows OFFLINE. There is something keeping the NEST from staying connected to the wireless network, and I don't know what it is. 

Re: Frustrated trying to Connect other devices to the Motorola NVG589.

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Jan 21, 2014 8:11:06 AM
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ACE - Expert

I do.  It's a power-saving mode in the NEST.

 

Look at this post:

 

http://forums.att.com/t5/Residential-Gateway/Needed-a-wireless-router-with-PSP/m-p/3280925

 

 

 

I do.  It's a power-saving mode in the NEST.

 

Look at this post:

 

http://forums.att.com/t5/Residential-Gateway/Needed-a-wireless-router-with-PSP/m-p/3280925

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frustrated trying to Connect other devices to the Motorola NVG589.

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