07-31-2013 12:25 PM
I have been having a lot of issues for the past few months with Link Retrain and dropped service - at least a few times every day, sometimes for a few minutes and sometimes for hours. I have tried to be patient, but no one from support seems to be able to get this issue fixed.
Here are sceenshots from UV Realtime - I have seen some other people have similar issues here:
The stats from UV Realtime are frequently very different depending.
07-31-2013 12:59 PM
08-01-2013 7:08 AM
I cannot post for the ATT issues, but here is for some of your possible issues:
Customer responsibilities (inside premise)
1) new home run cat5 versus quad
2) bridge tap (multiple connections) inside home
3) poor house electrical ground (need qualified electrician to verify)
4) EMI issues voltage spikes/drops due to compression motors (refrigerator, freezer, sump pumps)
5) RF issues, microwaves, fluorescent lights, etc.
For these issues, we have had a tech out dozens of times and they have thoroughly checked all of the inside devices, but the line does appear to be just as dirty at the back of the house where it comes in - so they stopped checkng inside after the 5th-6th call.
Outside issues non uverse
1) thunderstorms (this doesn't only occur during thunderstorms, although it does sometimes - mostly occurs during clear skies during the day and night)
2) radio stations and short wave (ham radios) - we do have a lot of radio towers in the area, but we were fine for years until the past 6 months
3) atmospheric issues such as ionospheric at night (not isolated to nighttime)
08-02-2013 7:37 AM
08-06-2013 8:17 AM
My thoughts, i don't see how this could be a grounding issue inside my home - the service was fine up until the past 6 months unless you think my internal electrical system somehow got compromised.
I haven't done any renovations inside or outside the home, and the noise has been seen outside my home by numerous techs who have come out on the service calls. There have been a lot of housing units built across the street from my home, and that seems to be when the issues started occuring - i think someone or something has been added to the line that is overloading or otherwise causing the line noise.
08-06-2013 8:20 AM
I PM's someone that i was advised might be able to help get this fixed, but it appears someone has now deleted not only the posts here on this thread but also the PM i sent...
I guess someone from AT&T is trying to tell me something...
08-06-2013 4:05 PM
08-07-2013 7:11 AM
I understand what the measured noise margin is - my service is fine 90% of the time (17 & above).
Which makes me think this is something that someone on the line has a bad device or something causing the noise, and when the device is turned off or not connected everything is fine. I have also now confirmed with 2 of my neighbors that they have similar issued and one of them does not even have AT&T.
All of this combines to make me think something has happened in the new developement across the road where they are building a lot of new homes to cause these issues in the past 6 months.
But I have no way of troubleshooting anything outside of my home/yard and the techs that are coming are not helping.
08-07-2013 7:55 AM - edited 08-07-2013 8:02 AM
jim.ed - I like the idea of using a portable am radio to track down electro-magnetic radiation interference - The radio is portable, so you can travel around. We have all heard static on the am band - It will probably affect the whole band, but try tuning, especially at each end. The intensity should increase as you get closer to the source.
There were a few good posts with more details about doing this. I believe I recently posted two links, but do not see them now. Must have been on Sunday & yhey were lost. Perhaps someone else has them available for posting in this thread. I'll try a google. If I get them I will post.
I did not find the one I was thinking about - But, I rememembered the old treadmill problem. There used to be a number of posts about treadmills generating much interference. Have not seen any recently. Probably, still a major source. Easy to check in your own house. More difficult in the nieghborhood.
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