I'd like to make a formal complaint reguarding U-Verse customer service. I did a search on the fourms and all I found were old posts where a rep asked the person to message them, or posts that had contact information edited out by a moderator. I've had it trying to explain my frusteration and my sitiation repeatedly over the phone to managers, I would like to submit a formal complaint in writing to all the customer care departments of AT&T U-Verse.
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
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