08-04-2014 1:33 PM - edited 08-04-2014 1:38 PM
We placed the order on July 24th for the power 45mbps internet.
They gave us an installation date of August 4th. Day before they called to say that there is a facility issue and they are waiting on the engineer to ok the house to have an installation date.
When we asked how long that would take they said they would give us a call back to update us with an installation date. This is absolutely ridiculous. We have waited to 2 weeks to have internet set up from ATT when we could easily have had Brighthouse installed weeks ago! On top of that they charged us $100 when we called. They were so quick to collect our money but they are taking their sweet time getting us what we ordered.
Should we cancel it and get our refund or what should we do??
08-04-2014 2:25 PM
A facility issue can be many things, especially for Power Tier:
Only the AT&T technicians can tell you which one of these it is and give you any idea whether it's something they can fix quickly (like the first two), or if you may have to wait for someone else to disconnect in the neighborhood (possible for the third one).
08-05-2014 10:05 AM
We are having the same facilities issue. Our installation date was scheduled for July 18th. It's August 5th and they will not even give me an estimated date. We are in Far North Fort Worth.
08-08-2014 3:40 PM
08-09-2014 5:38 AM
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