08-21-2013 5:10 PM
Been a Uverse customer for 2 weeks, switched just to watch soccer. Set up a recording for the Fenerbahce v Arsenal match at 11:45 AM PST. Just came home to watch the match. Looks fine for the first several minutes up to kick off, then the screen is basically frozen, pixilated, sometimes even green for the entire match up till the 64th minute from which point the broadcast is fine. Missed 2 of the 3 goals (not that anyone cares) and the majority of the match.
Another match recorded at the same time on NBC Sports Net HD (Chelsea v Aston Villa) has the exact same problem and it's on an entirely different network. Over an hour is completely frozen and unwatchable. That two full matches ruined in one day. Can't blame my DvR since I don't have one, it's recorded server side.
Is this a common occurance? That a channel is completely messed up for an hour and a half without being repaired? This is definitely not what I was hoping for and never happened with my local cable so now I'm questioning the big price tag.
Interested in any feedback. Thank you!
08-21-2013 5:23 PM - edited 08-21-2013 5:24 PM
Go to that website and install the software. Post screenshots, but be sure to hide the personal info by checking the relevant box.
You can also call their retentions department and check for promos.
08-21-2013 5:39 PM - edited 08-21-2013 5:42 PM
baseballisback I really appreciate your help. I can't install that software on my machine as my C++ 2010 Redistributables are newer than in that app's install package. Not really gonna start rolling back components on my machine just to install the third party app. Very strange that the app won't just skip that part and use the versions I have but it blows the whole installation.
Tried it several different ways, used repair feature, etc.
Hmm maybe there's a portable version... gonna check.
08-21-2013 5:44 PM - edited 08-21-2013 5:57 PM
Laugh well there is a .zip version which contains the same .exe you can download directly. Oh well. I tried.
08-21-2013 6:47 PM
The .zip download is provided because some people or companies have security or filtering software that prevents the download of .exe files.
Follow the directions in the following post to get around the Visual C++ runtime issue:
08-21-2013 7:43 PM
Excuse me but as I already said rolling back my redistributables is not a work around. I'm a developer, I use VS 2012 every day and if I tried to release an application where one of the requirements is that the user manually rollback their files just to perform an install I'd say I'd done something wrong.
Don't know why people can't just answer the question rather than trying to troubleshoot something which is happening server side. It's fine though, I'll just make my decisions about the service from my own experiences. Cheers all.
08-22-2013 9:22 AM - edited 08-22-2013 9:24 AM
First of all, when I went to write my post, you had not yet edited yours to talk about not being able to roll back the Visual C++ redistributables. I had your post on the screen, was replying to it, got distracted and didn't hit the post button for around an hour last night. By that time you had edited, but I didn't see it.
Second, I'm the developer of this software. I'm well aware that the installer needs to be rebuilt to skip the Visual C++ redistributable installation if a later version is installed. However, I own my own (unrelated) business, and I don't have time to work on this project right now. I'm also a shareware author, not a paid developer. As a result, I'm using freeware tools like WiX to build the installer, and it doesn't have bootstrapper options to make install package authoring easy. I don't have the cash to afford something like InstallShield.
Rolling back the reditributables will work in this case, and after the software is installed you can update the redistributable back to the current version if you wish. You're in the minority in that you have Visual Studio installed on your machine. Most people who install UV Realtime do not have any Visual C++ redistributable installed at all, so it works properly for them.
As far as answering the question, you're the one who came here looking for help with your U-Verse installation. Your symptoms point to a potential line issue, and UV Realtime would confirm that one way or the other. But no one here can answer that question or point you to the next step until we know whether we're dealing with a hardware/line issue, and whether it's inside or outside.
It's arrogant people like you that make me want to give up providing free software.
08-22-2013 10:19 AM
SJ, don't let the minority stop all the greatness you have done in this community. If they don't want the help then let them suffer.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!