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Posted Jul 1, 2013
8:28:15 AM
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Expired rewards card

I received a rewards card and had the intent to use it for our Anniversary in August, while staying with my husband

in the hospital, I noticed that the card expired, I never activated it because we were going to use it in the future.

Call several people today, with no help, told they can't do anything. It was for the $200.00 reward.  Any help

out there? Is there anything I can do?  Thanks izs5

I received a rewards card and had the intent to use it for our Anniversary in August, while staying with my husband

in the hospital, I noticed that the card expired, I never activated it because we were going to use it in the future.

Call several people today, with no help, told they can't do anything. It was for the $200.00 reward.  Any help

out there? Is there anything I can do?  Thanks izs5

Expired rewards card

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Jul 1, 2013 10:37:25 PM
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ACE - Expert

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your reward card problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck :0

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your reward card problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck :0

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Expired rewards card

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Jul 10, 2013 12:30:33 PM
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I didn't realize the card expired and I called today and was told because they no longer have that special going on they can't do anything for me. I contacted the form below...Did you try anything and get any results? 

I didn't realize the card expired and I called today and was told because they no longer have that special going on they can't do anything for me. I contacted the form below...Did you try anything and get any results? 

Re: Expired rewards card

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Jul 11, 2013 2:31:14 PM
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Community Support

Hi kuddish,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi kuddish,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Expired rewards card

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